SAP BCM How to set up IVR to call any extension number

[Former Member]

Hi Experts,

How to set up IVR to call any extension number .

For example , audiomessage in IVR says : "if you know the personal employee number, press * and enter the number" , then customer

enter phone number and this call is redirected to this extension number .

If you offer an example, I will be very grateful .

[Former Member]

Hello Evgeny,

to make transfer to any internal BCM's number you can use the following IVR schema:

after entering number press # and transfer will be done.

Also pay attention for what Lasse Malinen  said.

BR,

Anton.

[former_member187604]

Hi Evgeny

Have you checked

• IVR Management / IVR Examples in the Help Portal
• SAP Note 1951158 - SAP Contact Center 7.0 - IVR Samples
• SAP Contact Center 7 documentation / IVR Development Guide . Especially Appendix 2 could be helpful if you plan to add "check if input valid" or "check if agent present" before attempting the transfer.

Also it would be good to plan proper handling for cases "tranfer failed", "no input", and "invalid input" etc to avoid unwanted loss of contacts.

BR
-Lasse