CRM7 and BCM7 CTI

[Former Member]

If a user has CTI enabled, is it possible to allow outbound calls and answering calls from only within the CRM interface to force the interaction record?

[former_member158363 · Accepted solution]

Hi Cris,

I am afraid you cannot easily forbid dialing numbers from CDT for particular user and allow him to dial via CRM at the same time.

But I believe you can still catch the CDT-dialed outbound call in CRM if you uncheck following parameter in OII:

Regards,

Dawood.