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Can Password Self Service unlock User?

Hi All

As I know, the PSS can only reset the user's password whose status is not locked.

My question is that, if the account has been locked because of too many error password inputted, can we use PSS to unlock the locked account and reset the password? While the account which has been locked by administrator should be limited to use PSS

Hope someone can help me, thank you in advance😊

BR, James

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  • Best Answer
    Posted on Jan 20, 2015 at 11:57 AM

    Hi James,

    Using PSS, password can be reset in the below scenarios

    1. Initial password set by admin and the user hasn't logged in yet. Now user can reset password using PSS

    2. For the users where password is deactivated, PSS will not work.

    3. PSS will not work if the user is locked by Administrator.

    4. User ID locked due to incorrect logon can be reset using PSS where UserID will be unlocked and password will be reset.

    5. Number of times a User can reset password in a day depends on the RZ11 parameter login/password_change_waittime

    6. PSS can be used to reset the password when it is expired or when the initial password is expired.

    7. If the PSS user gives wrong answer, system will show a message that "UserID is Locked" and then user cannot reset his password.

    In this scenario, admin can unlock the user to use PSS from the below path

    Access Management -> Access Request Administration -> Manage Password Self Service (PSS)



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