Skip to Content
author's profile photo Former Member
Former Member

Can Password Self Service unlock User?

Hi All

As I know, the PSS can only reset the user's password whose status is not locked.

My question is that, if the account has been locked because of too many error password inputted, can we use PSS to unlock the locked account and reset the password? While the account which has been locked by administrator should be limited to use PSS

Hope someone can help me, thank you in advance😊

BR, James

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • Best Answer
    Posted on Jan 20, 2015 at 11:57 AM

    Hi James,

    Using PSS, password can be reset in the below scenarios

    1. Initial password set by admin and the user hasn't logged in yet. Now user can reset password using PSS

    2. For the users where password is deactivated, PSS will not work.

    3. PSS will not work if the user is locked by Administrator.

    4. User ID locked due to incorrect logon can be reset using PSS where UserID will be unlocked and password will be reset.

    5. Number of times a User can reset password in a day depends on the RZ11 parameter login/password_change_waittime

    6. PSS can be used to reset the password when it is expired or when the initial password is expired.

    7. If the PSS user gives wrong answer, system will show a message that "UserID is Locked" and then user cannot reset his password.

    In this scenario, admin can unlock the user to use PSS from the below path

    Access Management -> Access Request Administration -> Manage Password Self Service (PSS)

    Regards,

    Madhu.

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.