Problem installing CR for VS 2013 v 13.0.12.1494

[Former Member]

I am trying to upgrade a Visual Studio solution to VS 2013.  When I install the Crystal Reports, I get a message that it was not able to install correctly. I am not able to edit any of my reports in VS2013. Any idea what I need to do to get this to work? I am running on Windows 7, 64-bit.

Thanks.

[former_member183750 · Accepted solution]

Hi Linda

make sure you are using the install executable. Also, if you have CR 10.2 or 10.5 (VS 2005, VS 2008), uninstall those versions of CR.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[Former Member · Accepted solution]

Ludek,

Thanks so much. Apparently, uninstalling the older versions was the key. I was able to get the main part of CR to install. However, when it prompted me to install the 64-bit version, it through an error before the install could be completed. I didn't see any information in the log file about this part of the install. Any suggestions?

Linda

[former_member183750 · Accepted solution]

Hi Linda

What was the error message that was thrown?

- Ludek

[Former Member · Accepted solution]

Ludek,

"Error 1606. Could not access network location \ASP.NETClientFiles\.

Is this some sort of rights issue? I have administrative rights.

Thanks.

Linda

[former_member183750 · Accepted solution]

I believe this is an MS installer error. Please see the following MS KB:

http://support.microsoft.com/kb/886549

If that does not help, see the results of a google search like 'Error 1606 installation'.

- Ludek