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SAP Pop Up - will I suggest site to another...

Dear SCN Managers,

Please get rid of the SAP pop up requesting info on if I will recommend the site to another. It wastes time. This is an annoying way to gather
inaccurate subjective data.


SCN user,

John Harris

Senior Support Engineer, SAP Active Global
Support,

SAP America, Inc., 1001
Summit Blvd, #2100, Atlanta, GA 30319, USA

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2 Answers

  • Jan 15, 2015 at 08:30 PM

    Hi - Is this on scn.sap.com? Can you share a screenshot please?

    Thanks,

    Jason

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  • Jan 15, 2015 at 10:18 PM

    Hi John,

    The survey we launched is a Net Promoter Score (NPS) survey. Historically, SCN has been asking this question for 5 or 6 years now. We use this score as a bench mark to compare our community with others in the industry. Using the pop up tool has allowed us to obtain NPS feedback more quickly and have an opportunity to view results on demand.

    We want to take every opportunity to hear your voice so that we can continuously improve SCN. So our intent is not to annoy, but to improve more quickly and offer a better experience based  feedback. Please let me know if you'd like to discuss further and offer feedback on ways to improve this system.


    Regards,

    Krysten

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