I want to get the business activity status for a given business partner.
To be more specific , consider the following customer service scenario:
Customer will call the call center
Call center will create that business partner and BP will be assigned to proceed with the customer requirement
A report program has to be generated to get the list of customers pending for the given business partner
I have created a business partner(consumer) through the transaction CIC0
Now I need to write a report program which will fetch all customers pending(with business activity status open) for a given business partner
The thing is we are not able to find out where the status of the business activity is maintained.
Is there any BAPI to meet out this requirement? or is there any other way?