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Workflow Stuck

Former Member
0 Kudos

Dear All,

We are facing strange problem in CLM and this is happening on random basis only in live environment. (Not in Quality or Development)

Some times approval workflow for contract documents get stuck. By stuck I mean,

a.) Owner of contract document is not able to cancel the workflow.

b.) Though approver approves the contract document, but still it shows as pending for approval with user (While there is nothing in the "Current Approval")

c.) approval item does not goes to next level.

Basically workflow is stuck or completely hanged and only option left is to unlock workflow item (Using Script : This is specially developed for unlocking the stuck workflow items.) after unlocking contract document phase is moved back to internal review and then to Approval phase.

We are not even able to track the hanged workflows, As there is nothing in "Pending Daemon Events" for this.

Let me know if anybody is facing such issue. If yes let me know if there is any way, we can avoid this.

Rgds,

Jogi

Accepted Solutions (0)

Answers (3)

Answers (3)

elias_endres
Explorer
0 Kudos

We are facing the exact issue , we will try the suggestion provided by Deepak.

Thanks

Eli

former_member207877
Active Participant
0 Kudos

Hello,

We are also facing the same issue.

Have you guys found a way to handle this or still issue exists?

Appreciate your response.

Regards,

Raj

0 Kudos

Hi Jogi,

This would require some investigation into how the workflow is setup in your system. I think it would be best to raise a message with SAP and attach the XPDL and the debug logs  for when the issue occurred.

Regards,

Vikram

Former Member
0 Kudos

Dear Vikram,

Thanks for Reply.

I have already raised to SAP. problem is in providing debug log. As this problem occurs on random basis, I can not keep debug log switched ON for long time in Production environment.

Rgds,

Jogi

Former Member
0 Kudos

Hi Jogi,

Please check below points:-

  • check the heartbeat status of Daemon "ODP_EVENT_WORKFLOW_ENGINE" inside Setup->system administration->background task status->Daemon registration. Try to delete daemon "ODP_EVENT_WORKFLOW_ENGINE" and let it restart automatically.
  • Please check the application and Dbase server time zone setting if they are in different server.
  • Have you seen any error recorded in system log file or recorded as background error.

Regards,

Deepak


0 Kudos

Hello Deepak,

We also have been facing similar issues in recent times.

Can you confirm if restarting WF engine has fixed the issue for you ?

I am also curious to know how does the time difference matter ? we have different time zones for JVM and App Server

TIA

Shweta