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Former Member

Workflow Stuck

Dear All,

We are facing strange problem in CLM and this is happening on random basis only in live environment. (Not in Quality or Development)

Some times approval workflow for contract documents get stuck. By stuck I mean,

a.) Owner of contract document is not able to cancel the workflow.

b.) Though approver approves the contract document, but still it shows as pending for approval with user (While there is nothing in the "Current Approval")

c.) approval item does not goes to next level.

Basically workflow is stuck or completely hanged and only option left is to unlock workflow item (Using Script : This is specially developed for unlocking the stuck workflow items.) after unlocking contract document phase is moved back to internal review and then to Approval phase.

We are not even able to track the hanged workflows, As there is nothing in "Pending Daemon Events" for this.

Let me know if anybody is facing such issue. If yes let me know if there is any way, we can avoid this.



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1 Answer

  • Jan 14, 2015 at 08:29 PM

    Hi Jogi,

    This would require some investigation into how the workflow is setup in your system. I think it would be best to raise a message with SAP and attach the XPDL and the debug logsĀ  for when the issue occurred.



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    • Hi Jogi,

      Please check below points:-

      • check the heartbeat status of Daemon "ODP_EVENT_WORKFLOW_ENGINE" inside Setup->system administration->background task status->Daemon registration. Try to delete daemon "ODP_EVENT_WORKFLOW_ENGINE" and let it restart automatically.
      • Please check the application and Dbase server time zone setting if they are in different server.
      • Have you seen any error recorded in system log file or recorded as background error.