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approvers getting lost after SC getting approved by all

Hello Gurus,

We are facing this issue for a quite a long time and still we are searching for a permanent solution , but I am not able to understand why this is happening.  When SC is created and starts with approval process . Everything works fine . But when SC is rejected and the SC is resubmitted . For few of the SC's it happens that all the approvers have approved the SC and then all the approvers are lost all of a sudden . Please do have a look to the screenshot attached . Any one has faced any issue . Related to approvers getting lost or sometimes buyer is lost once he/she approves the SC.

Thanks
Gaurav Gautam

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2 Answers

  • Jan 19, 2015 at 08:01 AM

    Hello Gurus ,

    Any help on this . While going through the system I found a class ZIF_SRM_WFL_APPRV_HIER and various FM BBP_WFL_DIN_APPR_FINALLIST_GET , BBP_WFL_DIN_APP_OBJ_GET , BBP_WFL_DIN_APPR_CONTAINER_GET ,BBP_PDH_WFL_APPROVAL_SIMULATE

    but I am not sure where to check  for my issue.

    Thanks

    Gaurav Gautam

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    • Hello Nishanth ,

      Yes the container is showing who approved it. But in portal I am getting this error when all the approver approves the SC and also its happening for few cases.

      Thanks

      Gaurav Gautam

  • Jan 19, 2015 at 01:55 PM

    Hi,

    which Worklfow do you have ACW or PCW?

    Regards

    Konstantin

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    • Hi Gaurav,

      Business document is loosing the reference of workflow instance while updating the status as "approved" and completing the workflow, can you please check the events at the time of completing the workflow.

      Can you please also check if there is a different WF instance raised when the SC is reordered by requester?

      You can always go back to SAP as they can access your system to give you further pointers.

      Regards,

      Ravi