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Former Member

Interactive report for Interactions

Hi all,

Creating a report for Interactions using Analytics_Pro business role. I'm using the Interactions report area and am creating a very basic call coding report.

The AHT (handle time) is however represented in Minutes, which is not quite standard for call centers (we usually use seconds). Is there a config required or do I have to play with the cube and add an extra figure that would represent it in seconds, then expose it, then add it to my report area, then add it to my report? (or whatever other steps required)?

I'm on CRM 7.0 EHP 2

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1 Answer

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    Former Member
    Jan 21, 2015 at 04:44 AM

    Hi Fabien

    Interactive Reporting "Cubes" are defined with the expected fields of usage. When building the Interactive Report if the field is not available as standard then some type of enhancement would be required.

    Regards

    Arden

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