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Configure SAP CRM with Solution Manager?

Hi guys,

I came across a demo on a blog that showed how to configure ITSM in SAP CRM using Solution Manager.

Is there the same concept for any configuration in SAP CRM? I would like to know if it were possible to use it to configure other parts of SAP CRM (Service, Interaction Center or Sales). I'd rather do config in a "clean way" and have the relevant documentation already available instead of having to to it all manually via SPRO.

We're using SAP CRM 7.0 EHP2 and SolMan 7.1

Has anyone of you done it before? or is it just for ITSM?

Please let me know,.

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2 Answers

  • Jan 13, 2015 at 03:58 PM

    I'm pretty sure you can't use CRM in Solution Manager for anything but ITSM.  First, it is probably not technically possible as this is not a full blown SAP CRM system.  Second, there is a licensing concern.  Solution Manager is not licenced to perform the type of CRM you are looking to implement.  Third, you won't get support from SAP and/or the SAP community.

    Roy

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  • Jan 13, 2015 at 04:16 PM

    Hi,

    You can't use Solman that way. Using Solman as a customer relationship management tool is extremely limited (you might just be able to configure it to handle the collection of complaints but not follow ups) and as Roy pointed out there are licensing issues involved and you won't get support.

    Kind regards, Rob Dielemans

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