Skip to Content
avatar image
Former Member

How to remove unnecessary search criteria for Status?

Hi all!

Can you please tell how to remove unnecessary search criteria for status. We use only ZMIN. other types of messages (SMIN, SMOR, YMIN) do not use.

Rg Tatyana.

1.JPG (52.8 kB)
Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

4 Answers

  • Best Answer
    avatar image
    Former Member
    Jan 13, 2015 at 06:04 PM

    Hi Tatanya,

    I tested in my test system and after removing unnecessary entry from DNO_CUST04 transaction, those statuses not showing anymore.

    So remove all other entries and only keep for the transcation type you want to use.

    SMIN, SMOR, YMIN remove these entries from DNO_CUST04 which saved as Field Name: "Process Type" or "Process_type_add"

    Thanks

    Vikram

    Add comment
    10|10000 characters needed characters exceeded

    • Hi Vikram,

      remove transaction type entries from DNO_CUST04 to hide them from CRM UI search fields, works only with following Field Names:

      • PROCESS_TYPE or PROCESS_TYPE_ADD for Incidents
      • SERVICE_REQUEST_TYPE for Service requests
      • SERVICE_REQUEST_TEMPL for Service request templates

      For the following transaction types you have to change the Channel to "*None" additionally, to hide them from CRM UI search fields.
      (with SOLMAN_SETUP ITSM or with transaction CRMC_PROCESS_MA delete channel entry "CRM WEB Client UI") :

      • Incident template (remove entrys from field "PROCESS_TYPE_TEMPL" in DNO_CUST04 works only for creation, not for search fields)
      • Problem
      • Problem template
      • Knowledge article
      • Knowledge article template

      (Testet with SolMan 7.1 SP10)

      The same is true for all ChaRM transaction types. (set Channel to "*None").

      Please let all standard cycle transation types (SMDV, SMMM, SMMN) unchanged.

      Regards

      Sven

  • avatar image
    Former Member
    Jan 13, 2015 at 07:36 AM

    Hi Tatyana,

    The best way is to swtich unnecessary transaction types to Inactive.

    Find in SPRO - Define Transaction Types

    Complete path SAP Solution Manager - Capabilities (Optional) - IT Service Management - Transactions - Define Transaction Types

    Here find SMIN, SMOR, YMIN there is column called "Inactive = X Intactive"

    Save changes and test in crm web ui.

    Rg Dan

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Jan 13, 2015 at 08:15 AM

    Hi Tatyana,

    if you use the selection parameter 'Transaction Type' and set it to 'ZMIN', only status values of ZMIN are shown.

    Best Regards,

    Christoph

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Hi Tatyana,

      this can be done by development.

      You have to enhance the ui component AIC_INCIDENT_S:

      Redefine the method GET_VALUE1 (Attribute VALUE1 of context node SEARCH)

      The code could look like this:

      DATA: lo_current TYPE REF TO if_bol_bo_property_access,

      lv_attr_name TYPE string.

      CALL METHOD super->get_value1
      EXPORTING
      attribute_path = attribute_path
      iterator = iterator
      RECEIVING
      value = value.

      lo_current = iterator->get_current( ).

      lv_attr_name = lo_current->get_property_as_string( iv_attr_name = 'ATTR_NAME' ).

      IF lv_attr_name = 'PROCESS_TYPE'.

      value = 'ZMIN'.

      ENDIF.

      Best Regards,

      Christoph

      scn10.png (58.6 kB)
  • avatar image
    Former Member
    Jan 13, 2015 at 05:59 PM

    Hi Tatanya,

    Have you checked DNO_CUST04? What transaction types are maintained there. Remove the transaction types you not using in DNO_CUST04 and then test again.

    Thanks

    Vikram

    Add comment
    10|10000 characters needed characters exceeded