Unable to install CR runtime engine for .Net Framework 4.0

[Former Member]

Hi,

I am attempting to install SAP Crystal Reports for Visual Studio 10.

The installation started and at some point I was prompted whether I would like to install the 64 bit version of the runtime as I am on a 64 bit machine.  I responded Yes.

However, the installation chokes with the following error:

Error 1935.  An error occured during the installation of assembly component

{844EFBA7-1C24-93B2-A01F-C8B3B9A1EA8E}.HRESULT:0x80073715.

I have installed Windows 8.1 on my machine and have .NetFramework 4.0 installed.

Any ideas on how to address this issue?

[Former Member · Accepted solution]

Thought to post that my problem has been solved and crystal reports runtime successfully installed on my machine. 

I enabled MSI logging and found that the actual error in the log was:

MSI (s) (E4:78) [13:06:25:219]: Assembly Error:The identities of the manifests are identical but their contents are different.

MSI (s) (E4:78) [13:06:25:219]: Note: 1: 1935 2: {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E} 3: 0x80073715 4: IAssemblyCacheItem 5: Commit 6: Microsoft.VC80.CRT,version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"

MSI (s) (E4:78) [13:06:25:219]: Assembly Error (sxs): Please look into Component Based Servicing Log located at %windir%\logs\cbs\cbs.log to get more diagnostic information.

Error 1935. An error occurred during the installation of assembly component {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E}. HRESULT: 0x80073715. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.VC80.CRT,version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"

MSI (s) (E4:78) [13:06:30:263]: Product: SAP Crystal Reports runtime engine for .NET Framework (64-bit) -- Error 1935. An error occurred during the installation of assembly component {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E}. HRESULT: 0x80073715. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.VC80.CRT,version="8.0.50727.4053",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"

Action ended 13:06:30: InstallExecute. Return value 3.

After googling this error I came across this blog post that helped me solve the problem:

Problem Installing Crystal Reports Redistributable 64 bit version | Sergey Barskiy's Blog

I simply followed the instructions (other than the MSI logging bit as I had already done that previously) - and it finally fixed my issue.

Hopefully someone else will benefit from the post:).

Thanks again Vinit and Ludek for attempting to help:)

Roopa

[former_member207665]

Hi Roopa,

When you install the SAP Crystal Reports, developer version for MS Visual Studio product, you actually install 32 bit CR .NET Runtimes which has a Crystal Reports Designer that gets embedded with Visual Studio.

We can try different method to install the 64 bit runtimes as such:

1. Uninstall every thing related to SAP Crystal Reports, developer version for MS Visual Studio from your machine.

2. Start you normal installation again. When you get the prompt for installing the 64 bit Runtimes, uncheck the CheckBox. This will install the 32 bit CR .NET Runtimes as explained above.

3. Now go to the below Web site and download the installation package given in the snapshot.

4. Install the MSI 64 bit file on you machine.

Note: Make sure the 32 bit and 64 bit installation are of same Service Pack. In the snapshot, the Service Pack is 12.

Regards,

Vinit

[Former Member]

Hi Vinit,

First off, thanks for the response:)

I am attempting the steps you have laid out.  Will keep you posted how it goes...

thanks,

Roopa

[Former Member]

Hi Vinit,

I tired all the steps you mentioned - unfortunately I am getting the same error.  I notice that it errors out when it is trying to copy sscsdk80_res_da.dll.

Any thoughts/suggestions?

Thanks,

Roopa

[former_member207665]

Hi Roopa,

So when are you getting the error, during normal installation or when you tried the 64 bit .NET Runtimes installation?

Regards,

Vinit

[Former Member]

Hi Vinit, 

The error occurs during the 64 bit .Net Runtimes installation.  The regular installation works fine..

Thanks again:),

Roopa

[former_member207665]

Hi Roopa,

Can you reboot your machine for once and then try again the installation?

Regards,

Vinit

[Former Member]

Hi Vinit,

I just tried that and no dice.  Still getting the same error

Thanks,

Roopa

[former_member207665]

Hi Roopa,

The sscsdk80_res_da.dll has some dependency on the .NET SDK runtime installation.

This file is either corrupted or deleted from your machine.

Look at the below SCN Thread:

Regards,

Vinit

[Former Member]

Hi Vinit,

Looks like the same problem I am having.. will try repairing my .Net installation, or repair the OS as the article suggests..  and will keep you posted ...

I truly appreciate all your help:)

Thanks,

Roopa

[Former Member]

Hi Vinit,

Just thought to keep you posted..

I reinstalled Win 8.1 on  my machine, installed VS 2010 (and 2013) and then attempted the Crystal report install again and it fails at the same point..

Now, my machine is actually a Macbook Air.. will this somehow have an effect on the install?

Thanks,

Roopa

[former_member183750]

Hi Roopa

Make sure you also have frm 2.0 installed.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[Former Member]

Hi Ludek,

I did confirm that I have frm 2.0 installed.

Thanks for trying to help:)

Roopa