Customer - Order

[Former Member]

Hi All,

This is the basic outline of a new business process to be set up in the system.

Based on customer order for a project, the warehouse staff pulls the parts and ships it to the customer site where the materials are used.

Once the project lead signs off with the customer, the order in SAP needs to be closed and the stock needs to be reduced.

Sometimes the materials get damaged and need to be replaced to complete the customer project. Then the project lead informs the warehouse and the damaged items get replaced and damaged items need to be received back into stock.

- my question is how the warehouse can keep track of the inventory that is at the customer site before doing PGI in SAP and how the replacement  process can be effective without errors?

Any input would be helpful.

Thanks,

Meghna

[Lakshmipathi]

Being an old member of the SCN, you should be knowing SCN rules where it has been very clearly indicated that before posting, one should make some efforts to search.  From your post, it is very evident that you have not made any efforts to find out solution to your requirement.  Please avoid this practice and ensure that you adhere to SCN rules.

G. Lakshmipathi

[former_member187652]

Hi Meghna,

--Based on customer order for a project, the warehouse staff pulls the parts and ships it to the customer site      where the materials are used.

This is the same as Std SAP Consignment fill up process. SAP document type is KB. the process starts with creating a sales order and ends with consignment delivery. since no payment at this stead, no billing or pricing will kick off

--Once the project lead signs off with the customer, the order in SAP needs to be closed and the stock needs to      be reduced.

This is the same as Consignment Issue in SAP.

--Sometimes the materials get damaged and need to be replaced to complete the customer project. Then the      project lead informs the warehouse and the damaged items get replaced and damaged items need to be      received back into stock.

Replaced = returned and reshipped. This is similar to consignment return and consignment fill up in sap

- my question is how the warehouse can keep track of the inventory that is at the customer site before doing PGI in SAP and how the replacement  process can be effective without errors?

when consignment happens, a special stock status will be posted under the customer's account. you will be able to track those like regular stock in MMBE.

for more info regarding consignment process, you can refer to this site.

other than this, you can find many step by step documents about consignment. give it a try in your system and it should work...

[Former Member]

Thanks Shichang.

I'll give it a try.

Meghna

[former_member186385]

Hi,

you can leverage CONSIGNMENT process of standard

thanks

santosh

[Former Member]

Thanks Santosh.

Can you please explain? We don't want the customer to take the ownership.I am not sure how the

consignment process fits in our case.

Thanks,

Meghna