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error crystal report bi platform


I running BI Platform 4.1 SP 4 (version and its been running great.  From the new year on it been giving me some grief here.  I have a report that I created in Writer 2013 (SP4, version and I can run the report just fine in the writer.  When I login into the server which Platform is on it will give me an error of:

The viewer could not process an event.  The database logon information for this report is either incomplete or incorrect [] --- error code: 0 [CRWEB00000119]


I can't see anything in the event on the server to fix it.  I have deleted the file off the server and resaved it.  This fix only works for a day and the next day it starts all over again with the same message.  I have check the database login information, and nothing has changed on that.

Any suggestions?

Thank you,


Error Crystal.JPG (477.2 kB)
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2 Answers

  • Best Answer
    Jan 27, 2015 at 02:45 PM

    I found out the issue.  It was an updated from Microsoft causing my grief.  I did an Windows Update and restarted the server and it fixed my issue here.

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  • Jan 12, 2015 at 07:32 PM


    There are 71 SAP notes on this error message alone.  Could you check and see if they apply?  Below I list the 10 most recent ones:

    Application Area Number Short text BI-BIP-ADM 2097440 * The viewer could not process an event. The data source is invalid: 'while tryin BI-BIP-AUT 2106815 * Error "The viewer could not process an event. The database logon information fo BI-BIP-ADM 2095895 Viewing CR4E reports instance gives following error "The viewer could not proce BI-BIP-CRS 2105128 * BI 4.1: Unable to export a crystal document to Excel when connecting from BI La BI-RA-CRE 2087603 Error occurs when openning opendocument link for Crystal Reports for Enterprise BI-RA-AWB 2101300 Jumplink from Analysis for OLAP to Crystal Reports fails when using values that BI-BIP-ADM 2098539 Unable to view historical instances that were scheduled using a server group an BI-BIP-ADM 2093579 * Error: "The viewer could not process an event. com/sap/conn/jco/JCoException [C BI-RA-CR 2054294 Error happens when refreshing Crystal reports with large amount data from SAP O BI-RA-CR-VW 2072857

    Wrong data or error is displayed when drilling down groups from graphs in Cryst

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    • Hello Onkar,

      I will try the Printer option.

      Datasource: Unidata Database, ODBC 32bit connection.

      I have other reports made and they are fine.  I am just struggling with two reports (similar in nature but display differently)