error crystal report bi platform

[former_member1107312]

Hello,

I running BI Platform 4.1 SP 4 (version 14.1.4.1327) and its been running great.  From the new year on it been giving me some grief here.  I have a report that I created in Writer 2013 (SP4, version 14.1.4.1327) and I can run the report just fine in the writer.  When I login into the server which Platform is on it will give me an error of:

The viewer could not process an event.  The database logon information for this report is either incomplete or incorrect [] --- error code: 0 [CRWEB00000119]

Detail:

I can't see anything in the event on the server to fix it.  I have deleted the file off the server and resaved it.  This fix only works for a day and the next day it starts all over again with the same message.  I have check the database login information, and nothing has changed on that.

Any suggestions?

Thank you,

Gerald

[former_member1107312 · Accepted solution]

I found out the issue.  It was an updated from Microsoft causing my grief.  I did an Windows Update and restarted the server and it fixed my issue here.

[TammyPowlas]

Gerald,

There are 71 SAP notes on this error message alone.  Could you check support.sap.com/notes and see if they apply?  Below I list the 10 most recent ones:

Application Area	Number	Short text
BI-BIP-ADM	2097440 *	The viewer could not process an event. The data source is invalid: 'while tryin
BI-BIP-AUT	2106815 *	Error "The viewer could not process an event. The database logon information fo
BI-BIP-ADM	2095895	Viewing CR4E reports instance gives following error "The viewer could not proce
BI-BIP-CRS	2105128 *	BI 4.1: Unable to export a crystal document to Excel when connecting from BI La
BI-RA-CRE	2087603	Error occurs when openning opendocument link for Crystal Reports for Enterprise
BI-RA-AWB	2101300	Jumplink from Analysis for OLAP to Crystal Reports fails when using values that
BI-BIP-ADM	2098539	Unable to view historical instances that were scheduled using a server group an
BI-BIP-ADM	2093579 *	Error: "The viewer could not process an event. com/sap/conn/jco/JCoException [C
BI-RA-CR	2054294	Error happens when refreshing Crystal reports with large amount data from SAP O
BI-RA-CR-VW	2072857	Wrong data or error is displayed when drilling down groups from graphs in Cryst

[former_member1107312]

Hello Tammy,

Thanks for that link.  I didn't find anything that would solve my issue.  I am puzzle what changed from December to January.  I know that I didn't do any updates with my server or crystals.  I have to keep digging here.

Regards,
Gerald

[onkarvelhals]

Hi Gerald,

What is the data source you use for this report?

What is the driver version / type of connectivity you use?

What is the type of connectivity (64 or 32 bit)?

Open the report in crystal report designer> Navigate to File menu> page setup> Check "No Printer" option. Resave this report to enterprise.

Hope this helps.

Regards,

Onkar

[former_member1107312]

Hello Onkar,

I will try the Printer option.

Datasource: Unidata Database, ODBC 32bit connection.

I have other reports made and they are fine.  I am just struggling with two reports (similar in nature but display differently)

Thanks,
Gerald