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Firefighter log report notification mails issue

Dear Colleagues,

We are currently facing issues with the Firefighter log report notification mails. We are on GRC 10.0 SP13. and have the configuration parameters

4001 to 4009 all set to YES.

The issue is the following.

We have scheduled the program: GRAC_SPM_LOG_SYNC_UPDATE as an hourly job running for 1 connector (our ECC Production System)

The job keeps generating Firefighter log report notification mails for FF sessions that have already ended (. Controllers are now every hour receiving the same mails for the same FF ids also multiple mails each hour.

When I look at table GRACFFUSER the field logged is flagged with X. However the FF sessions have already ended and no connections to our ECC Production system are active.

We are a bit stuck on how to solve this issue and are planning to contact SAP for an investigation. Before we do this, we want to check here to see if anyone else has faced this issue and can help us in a solution direction.

Thanks!

Kind Regards, Dave.

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2 Answers

  • Best Answer
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    Former Member
    Jan 12, 2015 at 12:02 PM

    Hello Dave,

    we have also faced this issue but it has been already solved by OSS notes.

    Check for example notes:

    1946618

    1972452

    1962377

    2035815

    regards

    Igor

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    • Hello Igor,

      Thanks for the Notes. I already checked the first 2 but they did not resolve our issue.

      I will have a look at the last 2 as well (as I have the feeling that indeed FF sessions are still stuck in the system) eventhoug entries in SM04/SM50/AL08 cannot be found.

      Regards, Dave.

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    Former Member
    Jan 13, 2015 at 09:50 AM

    Hi Dave,

    Another thing to check, are you using a variant for the job that you have scheduled hourly?

    By default (with no variant) the job looks for logs that are 62 mins behind its run-time. In case you have a longer time in a custom variant you might run into this issue too.

    Thanks

    Sammukh

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    • Hi Sammukh,

      We use variants, but do not have the option to enter time selections in the variant.

      The onlything we are able to add is the connector.

      Can you eloborate a bit more about the time part?

      Thanks!

      Dave.