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CR 2013 - prompting1.html error

I've installed CR 2013 on a Win 7 PC. When I click OK on a parameter prompt screen to run a report, I keep getting this error:

Script Error

I've tried uninstalling and reinstalling several times, including reboting. I am using the CR 2013 SP4 install image, with a full license. None of the other discussions mentioning "prompting1.html" have any definitive answers. Formatting the hard drive is not an acceptable answer.I have installed this on other PCs in the office, with no problems,.


Promting Error.png (17.0 kB)
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2 Answers

  • Jan 12, 2015 at 06:43 AM

    Hi Jacob,

    Have you tried Patrick's suggestion from this thread:

    Another solution is to replace the 'prompting' folder on your machine with a one that works on another machine. The folder should be under:

    C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports 2013\crystalreportviewers


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    • Do you have another Windows 7 machine where the prompting screen works without the script errors?

      If yes, then copy the 'prompting' folder that exists on that machine and place it under the

      C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports 2011\crystalreportviewers

      path on your machine.


  • Jan 13, 2015 at 04:43 PM

    Hi Jacob

    I suspect this is permissions, or mixed up runtime related. Couple of utilities may help you in identifying the issue.

    Process Monitor

    Check the logs for "access denied" messages.


    Check the logs for redirects, etc.

    Also see:

    KBA - 1811873 - An error has occurred in the script on this page. Line: 23 Char: 1 Error: Library not registered

    - Ludek

    Senior Support Engineer AGS Product Support, Global Support Center Canada

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    Message was edited by: Ludek Uher

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