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Former Member
Jan 11, 2015 at 07:43 AM

Knowledge Base Articles

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Hi All,

I need to configure Knowledge Base Articles for the Interaction Center service Module.

Please help me understand the Step by Step approach required for the same.

CRM version 7.0 EHP3.

Also , is integration with Trex server mandatory for successful running of these Articles?

Best Regards,

Shashank Jain