Knowledge Base Articles

[Former Member]

Hi All,

I need to configure Knowledge Base Articles for the Interaction Center service Module.

Please help me understand the Step by Step approach required for the same.

CRM version 7.0 EHP3.

Also , is integration with Trex server mandatory for successful running of these Articles?

Best Regards,

Shashank Jain

[Former Member]

Hi Shashank,

You can refer below building block, may be very useful.

CRM Interaction Center - Knowledge Articles (C29)

Rgds

Hari