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why status of credit memo request is open??

hi every body

in VA05 I take a report for open sales orders. I saw most of the sale orders was opened . I checked them and I knew that all of the sales orders had credit or debit memo are open .

look at these :

please guide me .

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13 Answers

  • Jan 10, 2015 at 09:08 AM

    look at this please :


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    • ali,

      From the images we can see that -

      1. The credit memo was cancelled, thus the credit memo request came back to status Open

      2. In the credit memo request, reason for rejection is given: 02 Poor quality

      I think, 02 poor quality should have been given in field Order reason and not Reason for rejection.

      Ask the business user for more information about this cmr.

      TW

  • Jan 10, 2015 at 08:27 AM

    ali,

    For this credit memo request, the billing documents are cancelled.

    Because credit memo (or billing document) is not yet created, the status of the credit memo request is open.

    In VA03, at header level, check Tab Status and billing status.

    TW

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  • Jan 10, 2015 at 09:06 AM

    I checked VA03 But I can't find that


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  • Jan 10, 2015 at 09:24 AM

    actually I change that .


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  • Jan 10, 2015 at 09:28 AM


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  • Jan 10, 2015 at 09:35 AM

    dose any way for closing that???

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  • Jan 11, 2015 at 04:24 AM

    Hi Rezvan

    I chose a poor quality for rejection but it's in open status


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  • Jan 11, 2015 at 04:47 AM

    and this is standard order document flow :


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  • Jan 11, 2015 at 04:53 AM

    look at this:

    all of the sales order that  credit memo created for them have this problem

    this is a another one


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  • Jan 11, 2015 at 06:41 AM

    which one is relevant to billing ?


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    • Former Member

      Please check the path SPRO >> Sales and Distribution >> Sales >>Sales Documents >>Sales Document Item >>Define Reasons for Rejection. If 02 Poor Quality is relevant for billing ( not thicked ) then the sales document is still open and visible in VF04.