Shopping cart change by resposnsible agent should go back to requestor for Accept Decision / Adjust Document

[Former Member]

Hi Experts,

Could you please tell for shopping cart change by responsible agent should go back to requestor for Accept decision/ Adjust Document ..??

Level 100 can edit SC, when agent edits the SC item should go back to requestor/creator for Accept decision / Adjust document ?

Thanks

Shyam

[former_member216093]

Hi Shyam,

The level type actually controls if the SC can be edited in that step. for your process level 100, you have chosen it correctly. Also, based on the level type the workflow template is automatically chosen and therefore in your case for level 100, the standard workflow will be of completion workflow which actually sends the workitem to the requester if it has been changed by the agent.

Let us know if you have any issues with this.

Regards,

Ravi Pachauri

[Former Member]

Hi Ravi,

But workitem isn't sent to the requester  ?? Below is the detailed step pls help !

Thanks

Shyam

[former_member216093]

Hi Shyam,

Can you please check if responsibility resolver is not placing SC requester in excluded agant list? If not, where these work items are going can you please give more insight into it. Are they progressing to the next level of approval e.g. level 200?

Regards,

Ravi

[Former Member]

Hi Ravi,

Thanks for your response. How do I check responsibility resolver is not placing SC requester in excluded agent list ?

Yes it is proceeding to next level 200 ! We are in SRM 7.02 #SRMONECLINET

From the below thread I understand only 'Inquire' and 'Reject' will send back the SC item to requester/Creator and SC change will send the item to requester/Creator.

Approval Workflow Features - Process-Controlled Workflows - SAP Library

Thanks

Shyam

[Yateesh_h]

Hi Shyam,

Approving the SC (even in the case of 'Completion Approval) will only send the SC to the next level. If you want to send it back to the requester, then the 'Inquire' button has to be used with the clarification written in the 'Comments' box in the SC header.

Hope this helps

Cheers,

Yateesh

[Former Member]

Thanks Yateesh !