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Shopping cart change by resposnsible agent should go back to requestor for Accept Decision / Adjust Document

Hi Experts,

Could you please tell for shopping cart change by responsible agent should go back to requestor for Accept decision/ Adjust Document ..??

Level 100 can edit SC, when agent edits the SC item should go back to requestor/creator for Accept decision / Adjust document ?

Thanks

Shyam

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1 Answer

  • Jan 09, 2015 at 01:12 PM

    Hi Shyam,

    The level type actually controls if the SC can be edited in that step. for your process level 100, you have chosen it correctly. Also, based on the level type the workflow template is automatically chosen and therefore in your case for level 100, the standard workflow will be of completion workflow which actually sends the workitem to the requester if it has been changed by the agent.

    Let us know if you have any issues with this.

    Regards,

    Ravi Pachauri

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