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Technical monitoring - modify or customize the alert contents

Dear experts,

this is a twisted one. Since nearly half a year, I am fighting with implementing technical monitoring via

the Solution Manager in our landscape.

We want to receive the most important alerts (like system down) per SMS and e-mail and the other not

that critical alerts per e-mail only.

Due to some reasons, SMS sending doesn't work and we decided, that it will be easier to forward the

e-mails containing the critical alerts to SMS messages! But here comes another hiccup - the e-mails are

by default pretty spacy, containing a lot of dots and empty spaces, so almost no useful info fits in the 160

character limitation for an SMS 😢

So, my question is, whether it would be possible to somehow modify these messages and make them

look more compact, so the important info will fit in an SMS ? Or perhaps the short format for SMS (which

I have never been able to see!) can be adapted for e-mails as well... ??

I have been digging in the Template Maintenance tabs and screens, but did not manage it to display the

message, that corresponds to a specific alert...

Many thanks in advance!

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1 Answer

  • Jan 09, 2015 at 02:41 PM

    Hi,

    You can customize the complete email content by implementing the BAdI
    BADI_DYN_INCI_NOTIF. The details can be found in the SAP note 1747633.

    Hope this helps.

    Regards,

    Roland

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    • Dear Roland,

      many thanks for your reply, this is certainly the right direction to go!

      But unfortunately this looks very complicated to me. I have never

      implemented a BAdI yet... But let's say I found instructions how to

      do it... About the end of the note, they describe just how to modify

      the subject of the e-mail and it looks like developer skills are needed.

      And unfortunately I don't have those skills.

      I have checked the contents of the alerting e-mails, we basically

      need just lines 2 and 5. Line 2 is the alert name, basically what is

      wrong and line 5 contains the managed object that is experiencing

      the problem.

      Can you please show me an easy way how to leave just those lines

      in a message and truncate all the rest...

      Many many thanks in advance!