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Former Member

How to suppress Partner Determination related pop up(Partner Selection at complaints)

Hi All,

I have a requirement to suppress partner selection popup's when partner determination is done.

Currently its getting popup's for selecting ship to party, bill to party..etc. when we enter sold to party in complaints.

    

Could you please let me know, how can I restrict this popup's and should select default partner from each partner functions as per the partner
determination.

Can it be done by customizing or should I write logic?

Please suggest. Thanks in advance!!

Regards,

Shaik

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3 Answers

  • Best Answer
    Jan 09, 2015 at 06:02 AM

    Hi Shaik,

    You can achieve the above requirement using configuration settings itself.

    You have to configuration the partner function in partner determination procedure.

    SPRO->CRM->Basic functions->Partner processing->partner determination procedure->choose your partner procedure and then select partner function ship to party and add changes as shown below screen shot.

    Best Regards,

    Dharmakasi.


    Shiptoparty.PNG (43.5 kB)
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  • Jan 09, 2015 at 04:49 AM

    Hi Shaik,

    After entering the Sold-To party the partner determination will be started based on your partner determination procedure. If it is determining more than one Ship-To (For Eg) then it will give a popup.

    If you are thinking the Ship-To need to be selected based on the Sold-To alone then you need to change your partner determination access sequence of Ship-To for the complaint.

    Kindly let me know whether my understanding about your query is correct.

    Thanks,

    Ravi

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    • Former Member

      Hi Ravi,

      Your understand is correct. Currently it is determining multiple ship-to, bill-to etc. on each popup. Please find current setting for access sequence setting from below. Kindly advice.

      Hi Richa/Dharmakasi,

      It’s showing same setting as you mention in partner function in procedure details screen. It’s having select limit value '0'. I have change to select limit to '1', but still I am getting popup with multiple ship-to. 

      As per Dharmakasi snapshot, only difference is access sequence. Please find access sequence snapshot from below. Kindly advice.

      Thanks,    

      Shaik

      Access Seq.jpeg (80.0 kB)
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    Former Member
    Jan 09, 2015 at 06:00 AM

    Hi Shaik,

    You have to follow the following steps to suppress popup for partner selection in complaints.

    Goto SPRO->Customer Relationship Management->Basic Functions->Partner Processing-> Define Partner Determination Procedure.

    Select your partner determination procedure for complaints and click on 'Partner Functions in Procedure' on left side.

    For every partner you want to suppress the popup for, you must set its 'Select Limit' to '0' in the last column for that partner.

    Note:- If you are not aware of the partner determination procedure of your complaints transaction type.

    follow the below mentioned steps-

    Goto SPRO->CRM->Transactions->Basic Settings->Define transaction type.

    Double click on transaction type for Complaints.

    Field 'Partner Determ.Proc.' contains name of partner determination procedure for this transaction type.

    Let me know if you have any queries.

    Thanks and Regards

    Richa

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