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Former Member

Status READY is unknown

Hi Experts,

I have one personal data change workflow triggered in production system.

The flow is Employee -> Manager -> HR TEAM.

Manager has approved the request and then the work item has been send to HR team.

So the approval from HR services is having multiple agents.

Now the status of this work item is showing status as Reserved against one of the HR team member and they are not able to approve it.

I selected this workitem in SWIA and clicked on 'Replace Manually' button to change the status from 'Reserved' to 'Ready', so that HR team can proceed with the approval.

But I am getting an message like 'Status READY is unknown'.

Please suggest me what could be the reason.How can I proceed further to resolve this?

Thank you in advance.

Regards,

Sonali

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2 Answers

  • Best Answer
    Jan 08, 2015 at 02:13 PM

    Hi,

      Please check the workflow log, is it already executed by someone else

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    • Former Member Former Member

      Thanks for the follow-up. Do you know which authorizations were missing, in case someone in the future has a similar problem?

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    Former Member
    Jan 09, 2015 at 07:10 AM

    >Now the status of this work item is showing status as Reserved against one of the HR team member and they are not able to approve it

    >But I am getting an message like 'Status READY is unknown'.

    What was the error message before you did the "Replace"? Was it the same message?

    As far as I understand you have done everything correctly. You changed the status of the work item from reserved to ready. But now my question is that are you sure that your error message is coming from the workflow? Could it somehow relate to the actual personal data change document/application?

    Regards,

    Karri

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    • Former Member Former Member

      Sorry, I misunderstood you. I though the error message comes from the change status application, but it's coming when you try to replace the work item.

      I have no idea what is going on. As Modak suggested, you could just try to forward the work item to some of the users who are responsible for completing the task.

      For me it seems like a bug, for which you should search OSS notes.

      Regards,

      Karri