Agentry Test Environment Error

[Former Member]

Good day all,

We have successfully completed the SMP3SP3 installation. All is working fine and have created an agentry application using the management cockpit. We have also configured work manager 6.1 successfully and only get an error when we try testing the application. The error is as per below:

We have tested the https://FQDN:8080/SAPWM and returns the "I am here" message. We have installed the certificate and we've also tested the user by logging in directly to the back-end.

You swift assistance will be much appreciated.

Best

[sudhiranjan_lenka]

Hi Thulani,

Please check the server logs(Agentry), the logs would be available in the following location.

    Path :-...........\Server\Server\log\agentry.

And also please make sure the key pair loaded successfully when you start the server.

It can be found in the events(...../agentry/events.txt) of the sever log.

Thanks,

Sudhir.

[Former Member]

Hi Sudhir,

I just restarted the SMP Server service and looked at the startup log in order to check if the key pair was loaded successfully. Below is the log results on key pair:

10:12:59 01/09/2015: 1 initial threads.  Threads will auto-scale.

10:12:59 01/09/2015: Event: 0, 2, Loading the Agentry Runtime's public/private key for password exchanges.

10:12:59 01/09/2015: Event: 0, 2, Key pair loaded successfully.

I've also just looked at the event  log and there seem to be no errors worth noting.

Regards,

Thulani

[sudhiranjan_lenka]

Hi Thulani,

Can you please share your Agentry.ini file.

Thanks,

Sudhir.

[Former Member]

Good day Sudhir,

Please find attached my agentry.ini file.

Regards,

Thulani

Agentry.txt.zip

[bill_froelich]

Sudhir,

That error indicates either you have multiple backends attempting to authenticate the user and one or more are not returning a successful authentication or the user/pwd combination is incorrect.

Please double-check the settings for the Backends in the SMP Management Cockpit.  Verify that only the Java Backend connection has the Enable Authentication and Enable Previous user Authentication checked.

You may want to check the Print Business Logic Stack Trace and Print Stack Trace options for the Java backend to possibly get more details on the error.

--Bill

[sudhiranjan_lenka]

Hi Thulani,

The Agentry.ini file seems to be correct.

Please increase the logging level and share the logs.

Thanks,

Sudhir.

[Former Member]

Hi Bill,

I have changed the Java Backend connection to have the Enable Authentication and Enable Previous user Authentication checked but as soon as I restart the smp server service both options return unchecked. Same story with Print Business Logic Stack Trace and Print Stack Trace.

For interest sake, can you explain how the whole authentication process works? The reason I am asking is I need to confirm if I do even reach the sap backend. I have put in an incorrect password 3 times hoping that my account was going to get locked but it did not get locked.

Thulani

[Former Member]

Hi Sudhir,

I've increased the log level to 5-debugging. Please find attached the log for both startup as well as events log.

Regards,

Thulani

startup.txt.zip

events.txt.zip

[Former Member]

Can you log in to SAP with the username and password you are entering into the client?

Is your SAP Server using SSO, if so did you configure the server for SSO?

Stephen

[Former Member]

Hi Stephen,

Yes I can log into SAP using the username and password. The SAP Server is not using SSO.