Open window is not visible!!

[Former Member]

Hello Experts,

We are using BPC 7.5 M sp04, SQL Server 2008, Office 2007.

On one of our client laptops having Windows7 and Office 2007 is having the problem (emerged few days ago) that certain dialog (pop-up) windows appear only in the Windows' taskbar but the window itself is not visible. The main Excel session window switches to waiting (non-responsive) mode until the open window is closed using right-click menu at the taskbar. 

This applies to the following commands: eTools->Open Dynamic Template, eTools->Save [Dynamic Template] As, eSubmit->Open Schedule Library, eAnalyze -> Open Report Library.

What could be causing this issue. Please Advice.

Thanks & Regards,
Rohit

[former_member186498]

Hi Rohit,

I don't think it's a BPC issue maybe for some reason the pop-up are out of screen, if so right-click on the taskbar icon, click on move you will see the pointer that change with the for arrows then use one of the arrows key on the keyboard and you should see automatically the pop-up.

Regards

     Roberto