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Former Member

Tendering email not sent when FO is cancelled

Hello All,

    Once the tender has been accepted by the carrier (sub contracting status = Sent and tendering status = Completed)

For some explicit reason if we cancel the FO, quotation cancellation email is not being sent out

same works fine if the tendering is in active status (Published) but when the tendering is complete FO get's deleted and no cancel email to the carrier

Any thoughts on whats missing

Thanks

Lohit Kumar

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2 Answers

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    Former Member
    Jan 08, 2015 at 08:04 AM

    Hi Lohit,

    the e-mail is only sent while the tendering is in progress - as you say, in your example the tendering is already completed. Hence there is no e-mail to be sent.

    Kind regards,

    Sabine

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    • Former Member Former Member

      No, it will not cancel the quotation. The quotation is just an "intermediate" document, now at this point in time the leading document is the freight order. And a cancellation for this one is sent to the carrier via EDI. Unfortunately we do not offer the capability to also send an e-mail for the FO cancellation, so he can only receive it via EDI.

      Please consider that the very same scenario could also take place with no tendering being involved, but the carrier could have been assigned manually to the freight order. In that case you would expect the same FO cancellation as above. This step is in dependent from tendering.

      Best regards,

      Sabine

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    Former Member
    Jan 18, 2015 at 09:32 PM

    Hi Kumar

    Please give us a feedback! If it is the case mark this thread with a Correct Answer and Helpful Answer where appropriate.


    See http://scn.sap.com/community/support/blog/2013/04/03/how-to-close-a-discussion-and-why  


    Even if you discovered the solution without any outside contributions, it helps others to understand what the solution turned out to be.


    Best regards

    Eduardo Chagas

    [SCN Moderator]

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