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Error in Install instance SCS01 in SAP Netweaver 7.4 SR2

Hi everyone,

I'm installing the SAP Netweaver 7.4 SR2(as Application Server JAVA) for SAP Mobile Documents installation and the installation stopped in this point.

An error occurred while processing option SAP NetWeaver 7.4 Support Release 2 > MS SQL Server > SAP Systems > Application Server Java > Standard System > Standard System( Last error reported by the step: Instance SMD/SCS01 [PARTIAL] did not start after 5:00 minutes. Giving up.). You can now:

Choose Retry to repeat the current step.

Choose Log Files to get more information about the error.

Stop the option and continue later.

Log files are written to C:\Program Files/sapinst_instdir/NW740SR2/MSS/INSTALL/STD/.

I have attached the screenshot for the same along with error logs.

Regards,

Suraj

19Error.jpg (296.0 kB)
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8 Answers

  • Best Answer
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    Former Member
    Jan 19, 2015 at 02:08 PM

    Guys,

    After resolving the hostname to ip.

    We are  now able to move forward from that error.

    But now the Java engine is not starting.

    We are getting error:

    Installation state did not persist. DIAGNOSIS: The last state of the installation was not saved by the persistency layer because at least one table container could not be written. SOLUTION: Check sapinst_dev.log to solve the problem and choose 'Retry'. If you cannot solve the problem, contact SAP Support. Do not cancel the installation with the kill command or task manager because you lose the current state of the installation.

    Any ideas on this?

    Regards,

    Suraj

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    Former Member
    Jan 07, 2015 at 10:26 PM

    Did you check the logs in the work folder of the SCS instance. You should be able to find something there. Usually I have seen this happens when the kernel is too old and it not matching the OS. You will find evidence in the logs.

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    • Hello Suraj

      >>

      GetProcessList

      OK

      name, description, dispstatus, textstatus, starttime, elapsedtime, pid

      msg_server.EXE, MessageServer, GREEN, Running, 2015 01 08 11:45:43, 0:05:10, 3796

      enserver.EXE, EnqueueServer, GREEN, Running, 2015 01 08 11:45:43, 0:05:10, 2384

      gwrd.EXE, Gateway, GRAY, Stopped, 2015 01 08 11:45:45, 0:00:00, -1

      <<

      There is a problem with the gateway.

      Check the gateway trace file (dev_rd) to know why the gateway fails to start.

      Cheers

      RB

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    Former Member
    Jan 16, 2015 at 10:41 AM

    Ok to sumarize it all make sure you have configuration like this:

    1)SMDTest and SMDTest.ww930.my-it-solutions.net resolves to same IP and you can ping both of them

    2) you have sapmsXYZ  3601/tcp        #01 is instance number

                        sapgw01      3301/tcp

    the error you getting is concering resolve of FQN of a server

    *** ERROR => GwInitHostAdrs: GwHostToAddr(SMDTest.ww930.my-it-solutions.net) failed, rc=-2 [gwxxaddr.c   427]

    that means it cant resolve the IP behind SMDTest.ww930.my-it-solutions.net

    so make 100% sure you can ping SMDTest.ww930.my-it-solutions.net and the IP you get is the IP of a box where you install SCS instance

    sapstartsrv service need to be stopped and shared memory cleanup (alternatively restart server)

    delete the installation folder and repeat installation of SCS instance again

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    Former Member
    Jan 28, 2015 at 06:22 AM

    Hi,

    It has got installed !!

    We allocated more RAM to the VM and continued the installation... and it worked.

    It definitely was memory issue.

    Thanks all for your help and valuable suggestions 😊

    To summarize, the hostname has to be resolved and adequate RAM size has to be allocated.

    Will continue with further installation for SMD.

    Regards,

    Suraj

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    Former Member
    Jan 15, 2015 at 07:18 AM

    Hi ,

    We tried a fresh installation on a new 2012 R2 server which is a WorkGroup machine.

    We are stuck on the same error again!

    We have tried steps suggested above by Mr. Sriram,Mr. Yogesh and Mr. Reagan.

    Below are the some errors found in

    C:\Program Files\sapinst_instdir\NW740SR2\MSS\INSTALL\STD\sapinst_dev.log

    WARNING    2015-01-15 12:09:58.170 [iaxxcmsclient.cpp:67]

              CIaMsgClient::CIaMsgClient(SMDTest, 3901)

    Connect to message server (SMDTest/3901) failed: MSENILAYER.

    TRACE      2015-01-15 12:09:58.326 [jsextension.hpp:145]

              JSExceptionHandler::setJSException()

    Member function 'Installer.invokeModuleCall()' has thrown ESAPinstMsgException. Converting to JavaScript exception EJS::Exception.

    NWException thrown: nw.msConnectException:

    <html> <head> </head> <body> An exception occurred while connecting to the message server instance XYZ/SCS01 on host SMDTest, port 3901.<br>DIAGNOSIS: The original exception was: wapsmod.ms.MsAttachFailed:

    Connect to message server (SMDTest/3901) failed: MSENILAYER..<br>SOLUTION: Make sure that the message server is started. </body></html>

    Additionally we also tried to open sapstartsrv.exe which is working fine..(check screenshot attached)


    Along with it we are attaching the dev_ms and dev_rd files from C:\usr\sap\XYZ\SCS01\work


    UAC is disabled and internet is blocked on it..(only intranet)


    Regards,

    Suraj


    dev_rd.txt.zip (789 B)
    dev_ms.txt.zip (829 B)
    11.jpg (46.2 kB)
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    • Former Member Former Member

      Hi,

      I added sapmsXYZ 3600/tcp

      Then restarted the server, and tried installation once again.

      But we are stuck on the same error.

      Regards,

      Suraj

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    Former Member
    Jan 20, 2015 at 08:12 PM

    Hello Suraj,

    Can you attach your dev_icm and dev_ms log files?

    Anyway if cant allocate memory you cannot work with message server or dispatcher.

    In my last post I have posted a link to change your parameters acording with your resources (maybe must read it to check if all is ok).

    I saw this in your log:

    Suspiciously long running GC (turn this off via -XX:-DumpGCStatisticForLongGCs or change the time threshold via -XX:LongGCTime=<time in seconds>)

    Sometimes when you cant resolve your alias or IPs in a good time, its helpful start separalety all components of system. You can too, add more time to the threshold indicated in the log.

    I hope this can help you.

    Regards,

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  • Jan 16, 2015 at 10:28 AM

    Hi Suraj ,

    Did you disable the firewall ..

    Thanks ,

    Manu

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  • Jan 23, 2015 at 08:55 AM

    Could you supply the latest std_server trace file?

    If possible restart the Windows server and start the SAP system using the MMC and supply the latest std_server trace file.

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