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Former Member

Solution Manager Alerts notifications

Hi all,

I was wondering if there is anyway to send the technical system alerts to diferente recipients according to the thresholds.

I have a solman 7.1 with SP11 and wanted the yellow threshold alerts to be sent via E-mail and the Red thresholds via SMS. I have everything up and running, just dont know how i can implement this "division"

Best regards,

Miguel

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4 Answers

  • Jan 07, 2015 at 08:33 PM

    Hi Miguel,

    I know that it is possible to send email notifications for alerts related to a particular Category.

    a. Navigate to Solman_Setup -> Technical Monitoring -> System Monitoring
    -> Template Maintenance step.
    b. Select the template you are planning to assign to the managed object.
    c. Select Notifications tab.
    d. Select the option Inactive for "Auto-Notifications".
    e. Select Alerts tab.
    f. Select the Alert related to the Category.
    g. Select Notifications tab on Alert Details table.
    h. Make the Auto-Notification active. Add the required recipient/recipient list IDs.
    h. Click on save button.
    i. On the Define Scope step, select the managed object required and navigate to Setup Monitoring step.
    j. Assign and apply the template to the Managed Object.

    Auto Notifications will be created only for the Alerts related to a specific category.

    I would try these steps & then try repeat for SMS.

    Thanks

    Michael

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  • Jan 08, 2015 at 04:27 AM

    Hi Miguel,

    No its not possible but you can try in this way,

    1.Create another alert group with same Metric

    2. Create Notification under each alert group in template

    3. Assign one alert group to one set of users (say Green to yellow)

    4. Assign another alert group to another set of users (say Yellow to Green)

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    Former Member
    Jan 08, 2015 at 12:25 PM

    Hi,

    thanks for the replies but unfortunately none of them seems to work.

    Sriram Mani, i was only able to activate one kind of "Send Notification for:", either Red or Yellow, its not possible to configure one and then add the other...

    I just opened a message in SAP... any updates will be posted here...

    Best regards,

    Miguel

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    Former Member
    Jan 22, 2015 at 02:50 PM

    Hi,

    SAP replied that it is "possible" but first SP12 has to be implemented as well as SNOTES:

    2109620 and check if  2081908, 2050486 and 2052754 can also be implemented.

    Still cannot verify if it works, since after de update a lost the ability do receive the SMS's.

    will update soon.....

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