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Notifications icon for "Communications" stream not updating (again)

Hello there,

it looks like this bug is back again: Notifications icon in "Activity/Communications/Actions" bar not updating ( SCNSBS-1511)

I have read the currently only entry in my communications stream (several times now) and the green icon disappears correctly, but when I go to another SCN page, it's back again and so is the unread status of that entry.

It's a part of the "SCN Known Issues List" and there it is noted as "open", but I didn't have this problem like two hours ago.

Regards,

Steffi.

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22 Answers

  • Best Answer
    Jan 13, 2015 at 12:12 PM
    10

    Hi Steffi,

    we have identified an issue with our firewall rules which surfaced due to the migration of SAP ID Service to a different infrastructure. An blocking API call into IDS resulted in items getting stuck in the event queue.

    The firewall issue has been resolved in the last hour, and personally I see the notification and read status updating properly now.

    Please let me know if it looks better now on your side too.

    Thanks,

    Oliver

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    Former Member
    Jan 11, 2015 at 09:58 AM

    I've reopened the ticket.

    https://issues.wdf.sap.corp/browse/SCNSBS-1511

    Former Member and I will keep you updated.

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    Former Member
    Jan 12, 2015 at 01:06 PM

    I checked with IT and this is handled on the current sprint so in about a week or so this will be resolved.

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    Former Member
    Jan 13, 2015 at 07:26 AM

    I suspect this happens every year after the emergency points adjustment programs from the previous year run again to change some totals in the database to better reflect the KPIs. But JIVE subsequently changes the data model once a year as well and then the applications are buggered for the users... 😢

    Cheers,

    Julius

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  • Jan 15, 2015 at 08:47 PM

    Hi Everyone,

    Please see these two posts by Oliver and myself regarding the loss of events and attendant points from this situation.

    Oliver's blog: 1 + 1 = less than you expected

    My discussion post: Recent Issue with SCN Not Recording Point Gains and Losses

    --Audrey

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  • Jan 08, 2015 at 05:01 PM

    Thanks for bringing this up Steffi. We weren't aware and are looking into it. Will keep you posted.

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  • Jan 07, 2015 at 11:47 AM

    Same here. Also some of my workaround-browsers (FF 17 and Chromium Portable v. 29) can't log in on SCN anymore. So I now have a third workaround browser Chromium Portable v. 39. Let's see how long it works this time...

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  • Jan 08, 2015 at 04:26 PM

    Former Member, @Moshe Naveh: do we need to re-open the ticket for this?

    --Audrey

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  • Jan 07, 2015 at 11:20 AM

    Me too, although intermittently.

    Earlier this morning I had 4 unread items for a while, despite reading them several times. Now they've gone away and I have two new persistent unread items. Most puzzling...

    Steve.

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  • Jan 07, 2015 at 11:23 AM

    I am confirming it from my side.. Same was happening to me also.

    But seems from last 5 minutes, it is resolving automatically.


    No.. It is not resolving.. The same notification is coming again in communication tab after mark it as read.

    Message was edited by: DP

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