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Former Member
Jan 07, 2015 at 09:23 AM

Dunning blocked by previous dunning run

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Dear all,

I have tried to troubleshoot so many times and I have to come here for help..

I have captured pictures to provide necessary info as much as possible..

Situation:

There's an overdue invoice for customer 100001, but no dunning notices generated as "Account was blocked by dunning run <date>". Note it is <date> only, without <identification> provided in the Dunning Log.

Intention:

To test dunning run at level 1, 2 and 3.

I'm not sure if I missed any step. Can you give me potential cause?

Thank you.

There is an overdue invoice.

This is the invoice posting. Note the Payment Term and the Baseline Date.

Customer's dunning info

Dunning levels configuration

Okay so this is my dunning run.

Dunning scheduled. No notices generated!

This is the log. Account D 100001 is blocked by dunning run 20141031 (no Identification? is that normal?)

This is the dunning run which has caused the block. Dunning run already performed.

Attachments

Capture.PNG (16.5 kB)
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capture6.png (37.0 kB)