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Former Member

Account Information Not Recognized... (FWM 00006)

Account Information Not Recognized: Active Directory Authentication failed to log you on....... (FWM 00006)

Enter your user information and click Log On.

(If you are unsure of your account information, contact your system administrator.)

Created an AD Administration Name in AD server: ;Default AD Domain:

Authentication Options: Use Kerberos authentication;Service Principal Name: boadmin

Did setspn test in AD server: setspn -l boadmin command

cn=boadmin,OU=service Account,OU=system management,OU=user OUs, DC=mydomain,DC=ON;DC=CA:BOBJCentralms/

bscLogin.conf and brb5.ini files are created in C:\WINNT

Within CCM Tool:

IBM HTTP server 6.1 version 2.047.0 running

SIA  2..1.0 running

World Wide Web Publishing Service 5.2.3790.3959 STOPPED

Please help..

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2 Answers

  • Jan 06, 2015 at 06:20 PM

    Are you getting this error while logging to webi or desktop tool?

    Search in this forum, you will get many hits related to your issue.

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    • Former Member

      Thanks Jawahar, i got this messages when log in from web portal..i have looked for the same issue in the forum and tried, but still . it was working fine before May last year. Also, we dont have TOMCAT installed in the server comparing to the case logged in the forum with same issue.

  • Jan 06, 2015 at 06:31 PM

    default domain should be in all caps also check from the manage servers option in the ccm.


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    • Have you tried the MANAGE severs option from within the CCM and login as an AD user there? This removes the Java portion of the setup and greatly reduces the potential trouble spots.