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Closing old threads

Caetano
Product and Topic Expert
Product and Topic Expert
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Hello Friends from the ERP Manufacturing PP space.

I have been observing that there are several old threads from past years that are still opened. Some of those threads were already answered or useful answers were given, however, they are kept open by the author. Being a moderator of this space, it's impossible for me to review all the past threads and sometimes I can't tell exactly what was the correct answer.

Therefore, I'd like to ask for each one of you to review your old threads and select the useful or correct answers, to close those threads which were solved. If you found the solution by yourself, please share the solution on the thread and mark your own answer as correct.

I suggest you all to read the following blog post, which explains how to close a thread and why should we always do that:

Thanks you all for the effort and I wish you a happy 2015!

Best regards

Caetano Almeida

Accepted Solutions (0)

Answers (3)

Answers (3)

marianoc
Active Contributor
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Good initiative Caetano.

I think the SCN space should block users with several opened threads (let's say an x number).

I have asked several times to close open threads without any success. I think there should be a mechanism to force the users to do it.

Thanks!

Mariano

Former Member
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Mariano,


I think the SCN space should block users with several opened threads

I must respectfully disagree. In my opinion, this proposal is overkill; much like killing a fly by using a thermonuclear bomb.

I am not convinced that having many open threads is all that detrimental to SCN in the first place.  And yes, I have read expert Jürgen's blog on the subject.   

To me, having multiple opened threads definitely doesn't warrant blocking.  A thread's content is just as valuable to me regardless of whether it is open or closed.

I like expert Caetano's approach to this issue. 

Best Regards,

DB49

Caetano
Product and Topic Expert
Product and Topic Expert
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Hi DB

I would like to have a limit of 10 questions opened by each each user.

Last week I saw an user on the PP forum with 35 threads oepened, most of them with simple questions which were already answered a long time ago. I had to approach this user twice, asking he to close his threads.

I agree that the content of a thread is also valuable if it's open, however, closing threads and awarding points for those who helped is an incentive for users to keep helping and answering threads. Also, those who research for old threads will easily identify what is the solution for the issue.

If nobody answered the thread, user will find the solution by himself eventually, therefore, he should share the solution and close the thread.

Regards

Caetano

marianoc
Active Contributor
0 Kudos

I Hi DB,

It is good to have different perspective here, it would not be possible to improve the community if all of us have the same ideas and thoughts.

As was also mentioned by you and Caetano, I agree that the content of a thread is valuable, with or without marking the correct answers or helpful answers. The point is that it would be much more valuable if the users mark what are the responses that are helping or help to solve the problem.

In case none of the responses help, it would be convenient to close the thread by indicating that none of the responses help. This would be a respectful action for all the members that were trying to help and would also help when the old thread is reviewed by other users.

Finally, it is not a thermonuclear bomb.. let's try to allow a number of opened threads, 5, 10, 20... I am not sure which could be the better number. It would be good if that the same SCN community web tool validates the number of opened threads and ask to close these threads before posting a new thread. 

Anyway.. I don't know even how this kind of ideas should be presented.. Maybe we can make a votation with all the users from all the spaces and see. I am quite sure those users that never close a thread, will not loose any second participating in a votation.

Kind Regards,

Mariano

Former Member
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Caetano,


Last week I saw an user on the PP forum with 35 threads opened, most of them with simple questions which were already answered a long time ago.

There is no question that users who fail to search; and create repeat inquiries, and ask basic questions; should be admonished.  That wasn't the subject of my response in this thread.


...closing threads and awarding points for those who helped is an incentive for users to keep helping and answering threads.....

Many people already know my opinion in the matter of points, but I will restate them here;  I think the points system adds little value to SCN, and I would not lose any sleep it were abandoned; my participation would be the same.  However, I know from experience that a substantial number of members crave these points, and I can accept this.  We all have our failings.

So, I suggest that we agree to disagree. In my statement where I say that I like your approach, understand that this opinion only extends to the concept of requesting the community to voluntarily close old threads.  My opinion in this matter does not extend to your idea that open posts should be limited to 10 (or 100 or 1000 or any other number).


If nobody answered the thread, user will find the solution by himself eventually, therefore, he should share the solution and close the thread.

Great concept, and I agree with it.  However, IMHO such closure should be voluntary, and not subject to any reward or any penalty.

Best Regards,

DB49

nitin_jinagal
Active Contributor
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Hi,

Brilliant Initiative !!!

I'd like to tag my moderators

so that we can do this for QM also.

ntn

kiran_kumar179
Active Contributor
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Caetano,

Thanks for taking up this good Initiative and I wish you happy and successful new year

BR
KK

Caetano
Product and Topic Expert
Product and Topic Expert
0 Kudos

Thanks Kiran. I hope that all the users can see this discussion and review the old threads.