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Connection server and WebI Processing server failing in BO 4.0 CMC

Hi Experts,

I have BO 4.0 installed recently in Linux server. After the installation it worked fine. All of a sudden Connection server and Webi Processing server started failing. I had a memory clean up and freed some space. Tried restarting the server and SIA. Updated the BOConfig.cfg file from the running BI 4.0 system assuming this file has been corrupted. I tried some other solution from the blogs posted but no luck.

Could you please help me out?

Thank you,

Chan

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1 Answer

  • Jan 06, 2015 at 08:43 PM

    Hi Chan,

    Does the fail immediately or run for a bit and then fail?

    If it's immediate, you may not capture anything in the WebI/CS logs, but you may see something  helpful in the CMS or your Linux system logs.

    If it's not immediate, are you seeing any over usage of resources (Memory, CPU) prior to crashing?  Can you enable tracing next time you restart?

    When they crash, review the logs just prior to the crash and see what errors are logged.  You may have default error logs now, but without full tracing, it would be difficult to know what was running prior to the crash that would lead you to the root cause.

    Are any of your other BI servers failing?

    I hope that helps,

    Carly

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