SAP HANA Cloud Platform Mobile Services corrupted

[Former Member]

Hi,

After experimenting with trial Mobile Services I am stuck with a cockpit showing a connection counter that shows 4 connections.

But actually I have only 1 visible connection that I can use/edit. The app does not connect to the cloud anymore.

How can I delete the (non-existing/corrupt) connections? Or can I reset/delete my trial account and start all over again?

Kind regards,

Raymond

Tags edited by: Jitendra Kansal (Moderator)

[Jitendra_Kansal · Accepted solution]

Hi Raymond,

This is very strange behavior of HCPms.What exactly do you see when you click on "Connections"  ? Can you share the screen?

Let us hear more from

Regards,

JK

[Former Member · Accepted solution]

Sure, here is the screen. You can see there is only 1 connection listed while the connection counter says 4. I think this is the reason the app does not work. We tested the same settings with another S-number and that app works. I really hope someone can explain why I seem to have 3 additional connections somewhere.

Kind regards,

Raymond

[Jitendra_Kansal · Accepted solution]

totally strange.

Go to applications>select each application >Configure>Backend

Scroll down > Do you see any backend connections detail over here?

[Former Member · Accepted solution]

Hi Jitendra,

There is only one application. Here are the screen shots of it's connection details.

This is the testapp connection, the same as I as the one in the screen shot I send yesterday.

Regards,

Raymond

[former_member10452 · Accepted solution]

Hi Raymond,

Could you please go to your Services, select SAP HANA Cloud Platform Mobile Services, Configure destinations?

Please let me know how many destinations are available under it.

Regards,

Abhishek Joshi

[Former Member · Accepted solution]

Hi Abhishek,

I have 1 destination. This is the same one as I see when I got to my services -> Go to Services -> press the connections tile. So the tile says 4 and it shows a list of 1 connection.

Regards,

Raymond

[former_member10452 · Accepted solution]

Hi Raymond,

Could you please check your application and see that how many connections it has from Applications window?

Goto Applications --> Select your application --> click on Backend and observe the list of connections used below.

Regards,

Abhishek Joshi

[Former Member · Accepted solution]

Hi Abhishek,

Also only 1 connection. Please see my response (with screen images) to Jitendra from 2 weeks ago.

If you want to you can temporarily use my trial account to solve this issue.

Regards,

Raymond

[Former Member · Accepted solution]

Hi Abhishek,

I am still stuck. Is it possible to reset my account?

Kind regards,

Raymond

[former_member10452 · Accepted solution]

Hi Raymond,

maybe you can try unsubscribe and subscribe for the service?

Regards,

Abhishek Joshi

[Former Member · Accepted solution]

Hi Abhishek,

Didn't work.

Regards,

Raymond

[former_member10452 · Accepted solution]

Hi Raymond,

Is it possible to provide access to my user temporarily to your Admin UI. if yes then please add my user under Services --> SAP HANA Cloud Platform Mobile Services --> configure roles --> add me into Administrator role and also go to subscriptions --> hcpmsadmin --> roles --> HanaMobileAdmin and add my user. Also click on hcpmsadmin under subscriptions and click on "Edit" for Application Permissions and map HanaMobileAdmin permission to HanaMobileAdmin role.

Regards,

Abhishek Joshi

[Former Member · Accepted solution]

Hi Abhishek,

No problem, what user id do I use? Do you have an S-number I can add?

Regards,

Raymond

[former_member10452 · Accepted solution]

Hi Raymond,

Please add P1940763627 user.

Regards,

Abhishek Joshi

[Former Member · Accepted solution]

Hi Abhishek,

Done! My account is s0010764429trial

Regards,

Raymond

[former_member10452 · Accepted solution]

Hi Raymond,

Could you please check now? For me, its showing only 1 connections.

Maybe it was cached.

Regards,

Abhishek Joshi

[Former Member · Accepted solution]

Hi Abhishek,

Thanks a million! I see one connection now. I will try if the my app works later today. Can you please tell me how you did it. Is it something I could have done myself?

Regards,

Raymond

[Former Member · Accepted solution]

Hi Abhishek,

I just check my app and it works perfect. Thanks again. Please let me know what was wrong and if I could have prevented it or solved it myself.

Regards,

Raymond

[former_member10452 · Accepted solution]

Hi Raymond,

As I mentioned above it could be due to cache.

Regards,

Abhishek Joshi

[Former Member · Accepted solution]

Hi Abhishek,

Even I am facing the same issue. It is showing me 3 connections. But when I go inside connections it is showing 2. Even if I delete any connection also, it is not getting removed from the list.

Is there any way that I can delete the cache from my end?

Regards,

Dhani

[mgrasshoff]

Hi there,

well that's strange indeed.

Let me check back with some folks from the dev team.

Regards,

Martin

[Jitendra_Kansal]

Hi Raymond,

Now we should wait to hear from Martin Grasshoff/some other expert.

Rgrds,

JK