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How to auto populate the partner field( like tester, functional lead,.) depend upon categorization schema selection in urgent & normal change

Posted on Jan 06, 2015 at 01:35 AM 289 Views

Hi,

How to auto populate the partner field( like tester, functional lead,.) depend upon categorization schema selection in urgent & normal change from Rfc screen.

whether this will achieved by BRF+ in SMHF & SMMJ?


Rg,

Karthik

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    author's profile photo Issac Ohasi
    Issac Ohasi
    Posted on Jan 07, 2015 at 09:56 PM
    7

    You can use BRF+. Just create a BRF Application and use the SUPPORT_TEAM Standard function. On the PPF Action you can choose the partner function that will be determinated.

    Use this link to support your configuration

    Support Team Determination via Business Rule Framework plus - SAP IT Service Management on SAP Solution Manager - SCN Wi…

    Best Regards, Issac

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