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How to auto populate the partner field( like tester, functional lead,.) depend upon categorization schema selection in urgent & normal change

Hi,

How to auto populate the partner field( like tester, functional lead,.) depend upon categorization schema selection in urgent & normal change from Rfc screen.

whether this will achieved by BRF+ in SMHF & SMMJ?


Rg,

Karthik

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  • Best Answer
    Posted on Jan 07, 2015 at 09:56 PM

    You can use BRF+. Just create a BRF Application and use the SUPPORT_TEAM Standard function. On the PPF Action you can choose the partner function that will be determinated.

    Use this link to support your configuration

    Support Team Determination via Business Rule Framework plus - SAP IT Service Management on SAP Solution Manager - SCN Wi…

    Best Regards, Issac

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