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Firing plug shows wite content area

Hello everybody!

Currently we encounter a strange problem in one of our WebDynpro applications. When a certain user clicks on a button that fires a plug to navigate to another view, the contet area gets white and nothing else happens. This happens to this user only, it happens whenever the navigation t a certain view is triggered. For every other user, this navigation works perfectly, even with the same data loaded. Another user experiences similar behaviour when navigation to another view; again, for every other user the navigation works fine.

When entering any view, we check if the user is member of a certain UME group. But this check is performed identically (for the same UME group) in every view and that works fine in every case except for those two user-view-combinations.

Did anyone come across something like that or have any idea on what might be going wrong ? I'd happily supply any information necessary...

Thanks

Michael

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3 Answers

  • Best Answer
    Jan 05, 2015 at 09:15 PM

    One addition: if the end user faces this behaviour using IE, did you check the compatibility mode of the browser?

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    • Hello everybody!

      Just as a last followup, I buildt a webdynpro application that visualizes ume group dependencies (including circular ones) starting at some UME group assigned to a user and found no circular references regarding my "problematic" users. Maybe one day this tool will even be able to edit these dependencies (should not be too complicated to add editing capabilities).

      Thanks

      Michael

  • Jan 05, 2015 at 09:02 PM

    Hi Michael,

    I assume this is not related to the note 2040655 or is it?

    I suspect not because else the issue would be not user specific still this is the note that crosses my mind when I read about blank screen issues.

    Else I have only general questions to ask like: I

    s the test environment always the same? The user that faces the problem is using the very same browser? Does browser cache deletion make any improvement? Is it reproducible for that user with other browsers like IE , FF, Chrome ?

    I hope this helps.

    Ervin

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    • O. k., some more information:

      No changes in the behaviour using IE10 or Chrome on another Citrix server, no changes in behaviour using Chrome on another workstation. A test with firefox seems not to be possible without large effort.

      Our next try will be to delete one user's Windows profile and see what's happening then...

      Any other suggestions ?

      Thanks

      Michael

  • Jan 06, 2015 at 07:55 AM

    Oops... sorry for the title typo, the content area is "white", of course ;-)

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