Incoming payment - Block automatic payment to bank charges

[former_member628669]

Dear all,

We have enabled incoming payment for the salesman at the counter. Normally they only enter sales orders or sales invoices. In some cases however they receive some payments from customers. So what we instructed them is to goto incoming payments, select the customer and select the invoice. Then press CTRL-Y to select the payment means. They select cash or cheque if applicable and then they type the amount or use CTRL-B to take the amount from the invoice. So far so good.

However when the invoice e.g. is $87 and the payment is $50 the difference of $37 is automatically set to bank charge(!)

Is there a way to block the use of this difference by the salesman? They should not be able to post amounts as bankcharge or otherwise any difference account.

Looking forward

[former_member628669 · Accepted solution]

Issue has been resolved. I added a FMS on the bankcharge setting it to 0 automatically. That way it's set to over or underpayment. This again is validated by the currency settings.

[sunitha_sriram2 · Accepted solution]

Hi Gart,

I had a similar issue and the FMS helped resolve the it.

Thank you,

Sunitha Sriram

[former_member628669]

Dear all,

Your answer was helpful, I have instructed accordingly to the team. However how can one avoid this from happening. Imagine the following situation.

Customer has an invoice of $100 and comes in to pay. Salesman takes the money and posts payment of 50. The 50 is posted in cash and the other 50 is posted directly to bank charges. So he takes the 50 in the pocket and no one will see until we start investigating bank charges end of the month/year.

We implement in the Caribbean where bankcharges are skyhigh, so I wonder if it even will be picked up. Seems to me a fraud opening for sure. So can I block users to post on that ledger or block this feature?

[kothandaraman_nagarajan]

Do not provide authorization for incoming payment for said user.

[former_member628669]

Dear Nagarajan,

I assume you are making a joke.

Employees should never be allowed to automatically post transactions that allow them to take cash without this being picked up. Not providing them authorization would not allow them to do what they should do, register the receipt of cash.

[Former Member]

Hi,

You can create the the validation and block the bank charges for selected user.

Regards,

Tausif

[former_member628669]

Dear Tuasif,

This would be the transaction validation, correct? It is mentioned often, is there a good workinstruction or documentation on how to do this?

[Former Member]

hi,

This is standard Validation , you can block through the same.

Regards,

Tausif

[Former Member]

Hi Gart,

Instead of changing the amount on 'Payment Means' window, you should udpate the apyment amount on the main window of Incoming payment i.e  on the 'Total Payment field'.

Thanks,

Joseph

[kothandaraman_nagarajan]

Hi,

Please refer attached screen shot avoid bank charge.

Thanks & Regards,

Nagarajan

[Former Member]

Dear Gart,

In incoming payments main screen, before select payment mean (cash, check etc) when you select the invoice for payment you can put in the "Total Payment" column the $50 for example. After that you can use the CTRL-B to take the $50 from the invoice.

Best Regards

Antonis