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Former Member

ITSM Support Level Determination not Working

Dear Experts,

Am setting up ITSM in solution manager 7.1 SP7, I have created the organizational model and assigned the respective roles for them.

Criteria is to choose the Support level 1 based on the ticket component of satellite system.

I have created Rule using BRFPlus and simutated the rule with the given component, It shows the support team BP correctly. When I test by creating the Incident ticket its not working, kindly help me out to sort out this issue.

I have activated the FDT rule in Action profile as well.

Regards,

Saravanan R.

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1 Answer

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    Former Member
    Jan 05, 2015 at 01:01 PM

    Hi Saravana,


    Please check:

    http://scn.sap.com/docs/DOC-30133

    Thanks

    Vikram

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    • Former Member

      Dear Vikram,

      Thank you for your quick response.

      I have already activated that object in action profile, still am facing the same issue.

      Regards,

      Saravanan R.