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Agent inbox Search-Categorization

Hi,


In Agent Inbox search, when we search on Categorization attribute its fetching entire results irrespective of category description that we want. 

we have searched using only one attribute i.e. Categorization and its fetching entire one order and work items.

please some one help us how to solve this issue.

Thanks,

Venkat

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2 Answers

  • Best Answer
    Jan 05, 2015 at 12:12 PM

    Hi, please check your configuration.

    Find out the Agent inbox profile and go to customizing tcode CRMC_IC_AUI_PROFILE (SPRO --> CRM --> Interaction Center WebClient --> AgentInbox --> Define Inbox profiles).

    Select your inbox profile and check main categories assignment. Might be that you have to remove entries.

    Kind regards,

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    Former Member
    Jan 05, 2015 at 11:32 AM

    Hi ven,

    Have you set that attribute in filter condition. When click search, respective event will

    trigger. inside that event set the respective value in filter condition and check it out.

    Thanks,

    anbu

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