Unable to check the root rights for account

[Former Member]

Hi Team,

I'm running the global host preparation for fresh system (SWPM setup).

After i was given the master password , it was throwing error.

Unable to check the root rights for account MYUSER

I've attached the log file. could you please help me out.

Regards

Nani

log.txt.zip

[Former Member]

Hi,

What is the user ID you are using to run the installation, if it's in any domain are you using a user ID which has admin access in domain and local PC?

[Former Member]

Hi Everyone thanks for all your efforts,

Issue is resolved.

The SID which im using is already existing in active directory with other domain. Thats the mistake from our network team.

So we have deleted existing and created new users sapsid , SAPServiceSID users under global admin group.

Regards

Nani

[Sriram2009]

Hi Nani

1. Have you disable the Firewall & UAC on Windows Os ?

2. Have you added  user id's  SIDADM & SAPServiceSID  to local administrator group?

BR

[Former Member]

Hi Sriram,

I've make sure that i've disabled firewall & UAC.

This is fresh system installation. i need to take import here, before that to creating users im running operating system users & groups frin SWPM.

Regards

Nani

[Sriram2009]

Hi Nani

Have you downloaded the right installation media? could you check the installation media & SWPM from link to find the right guide -

http://service.sap.com/gudiefiner - select the your OS /DB & SAP version

BR

SS

[Former Member]

Hi sriram,

we have choosen 70SWPM10SP07_1-20009707 for ECC6 EHP5 .

From this setup initially im trying to run for OS users.

Im stuck in this process. I was not able to get into next screen.

Here i/m getting the error as below

System call failed. Error 53 (The network path was not found.) in execution of system call 'NetServerGetInfo' with parameter (\\YYYYYYYY, 101), line (990)

and

Unable to check the root rights for account XXXXXXXXX. The network path was not found.

Regards

Nani

[Sriram2009]

Hi

1.  Could you share the OS / DB version details?

2. Are you using the administrator ID to run the SWPM ?

BR

[Former Member]

Hi Sriram,

Windows Server 2008R2

MS SQL SERVER 2008 R2

RDBMS

incl. Service Pack 1

incl. Cumulative Update 1

Im using admin rights user

Regards

Raghu

[Sriram2009]

Hi

Could you  refer the SAP KBA

1636869 - SAP Netweaver 73 installer crashes with a system error on getdiskfreespace

BR

[Former Member]

Hi Nani,

Please check below things on this...

1. You're trying to access the server (share on that server) that is not reacable.

2. Check the network between yours and that server.

3. Also,try adding the host name(FBWPDC2) in the host file the SAPINST is trying to reach.

Regards,

Prithviraj.

[Former Member]

Hi Sriram & Prudvi,

It looks like Domain admin rights issue for the user which i am using, we have escalated to our network team.

Hope this might works, but sure will inform you guys.

Thanks a lot for helping on my issue.

Regards

Nani

[Sriram2009]

Hi Nani

1.  SAP domain user id's are case sensitive kindly create the user id in domain like this  -  SIDADM & SAPServiceSID.

2. Both user id are as part of local administrator group.

3. Start the SAP installation using the SIDADM user id.

BR

SS