System freezes when using posting date of prior fiscal year

[Former Member]

Business One freezes and requires restart when entering an A/R invoice with a posting date of a prior fiscal year.  I have made sure the document due date, in posting periods, has been exteneded into the current year.

For example:

current system date is 1/4/15 and trying to post an A/R invoice with a document date of 12/31/14.

Any help is appreciated

[kothandaraman_nagarajan]

Hi,

Please refer SAP note:

1989457 - Analysing unexpected application shutdowns.

Thanks & Regards,

Nagarajan

[Former Member]

I am being asked for a marketplace login that I don't believe I have

[kothandaraman_nagarajan]

Withour ID and password, not possible to acces above SAP note.

1. Is it happening for all users/work stations?

2. Check your posting period status

[Former Member]

Yes all stations/users and checked posting period status for 2014-12.  Extended due date & document date to 1/31/15

[kothandaraman_nagarajan]

What is your B1 version and PL?

[Former Member]

9.02.003 & PL:11

[kothandaraman_nagarajan]

Restart server and client PC and then check.

[Former Member]

I use Bus 1 in a remote desktop source and don't have access to server, but did restart client PC but still have problem

[Former Member]

Not sure if this helps, but the system is trying to display the message of "newly entered posting date relates to another posting period. Do you want to update G/L accounts accordingly?"

[kothandaraman_nagarajan]

Check this document and choose accordingly.

What is the meaning of the system message "Newly entered posting date is related to other p...

[Former Member]

I understand the matter of the message.  I was reporting that the system crashes/freezes when I enter the document date of a prior year and the system tries to give me this message.

thanks

[kothandaraman_nagarajan]

Is it possible to get error file?

[Former Member]

Not sure how to get error file, but here is screen shot showing system message log

[Former Member]

After a couple days investigating,  I believe this to be a local computer issue.  I have one workstation that I do not get any freezes on.  I have tried to duplicate the setting on that workstation to others, such as Internet Explorer version & Windows version.  I have also disabled firewall and malware protection.  Still get the freeze up on other workstations.  Any suggestion to settings on local computer.  We use SAP in an OnDemand environment through remote desktop connection.

Thanks

Josh

[kothandaraman_nagarajan]

Hi,

Thanks for feedback. You may raise ticket to SAP support to fix this issue.

Regards,

Nagarajan