Adaptive Job Server is not getting enabled

[former_member201768]

Hi,

i have installed SAP Business Objects 4.1 SP4 Patch1, after installation i can see that all servers are started except Adaptive Job Server, even server is started it is showing disabled status and it is not getting enable.

and while checking the logs i found below error.

can you please suggest something if you had similar issue.

---------------------------------------------------

trc file: "jobserver_XXXXX.AdaptiveJobServer_ncs.trc", trc level: 1, release: "720"

---------------------------------------------------

M  [Thr 10364] ***LOG Q0I=> NiPGetHostByName: '$SMDAgentHost' not found: getaddrinfo [ninti.c 895]

M  [Thr 10364] *** ERROR => Main agent failed to be initilized due to incorrect host setting! [ncsmtdatasen 20]

M  [Thr 10364] *** ERROR => Main agent failed to be initilized due to incorrect host setting! [ncsmtdatasen 20]

M  [Thr 10364] NCS trace timer is disabled since the interval is set to 0

M  [Thr 10364] NCS data timer is disabled since the interval is set to 0

M  [Thr 10364] NCS library version 2.3.9 (unicode) loaded

M  [Thr 10364] NCS_ProcInit API invoked

Thanks and Regards,

Murtaza Najmi

[former_member201768]

Hi All,

the issue is resolved.

Thanks and Regards,

Murtaza Najmi

[former_member425663]

Hello Murtaza,

What did you do to resolve this problem ?

Regards,

Cyril Delbrel

[christian_kinne]

Hello Murtaza,

please share with us the solution way yoiu gone.

Regards,

Christian

[Henry_Banks]

Hi,

please contact Technical Support - that is the correct way of getting best results from Installation / Deployment experts.

you don't want to 'guess' this, bases on an old thread.  to resolve this situation, it will be linked directly to the information found in the log file that needs to be analyzed

regards,

H

[former_member634385]

Hi Murtaza,

I am suspecting the SIA and the AJS could have lost its references.

We could check this by few tests

1. Now would have to run the below command line in Command prompt( running with Admin privileges)

Make the necessary changes such as the directory of the installation and its absolute paths, SIANAME , FQDN.

"C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\JobServer.exe" -javaargs "Dbusinessobjects.connectivity.directory=C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0//dataAccess/connectionServer,Dcom.businessobjects.mds.cs.ImplementationID=csEX,Djava.awt.headless=true,XX:MaxPermSize=192m" -loggingPath "C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/" -maxDesktops 0 -jsTypeDescription "Crystal Reports Job Server" -objectType CrystalEnterprise.Report -fg -restart -name SIANAME.AdaptiveJobServer -pidfile "C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/serverpids/SIANAME_SIANAME.AdaptiveJobServer.pid" -ns <FQDN>:6400\

If this executes then it is a clear indication that the process is functional but the SIA is not able to start the Service.

2. After this you can now create a new SIA pointing to a blank DB and check if the AJS works there.

If the AJS work in both the scenario then you can opt to recreate the original SIA which could be the possible solution here

-Guru

[former_member201768]

Hi Pavan/Siddhartha,

below folders are there in this location, no other folder are there as suggested by you..

<BO_INSTALL_DIR>/sap_bobj/enterprise_xi40/packages

BusinessObjects_Universe_pin

SI_KEYWORD_idx

SI_LOV_KEY_idx

SI_MOBILE_READY_idx

SI_NAME_idx

SI_TENANT_ID_idx

And there is no folder at below directory <BO install root>\setup\packagestemp

Thanks and Regards,

Murtaza Najmi

[Former Member]

Hi Murtuza,

Please confirm regarding the packagestemp directory.

It is not in the setup inside sap_bobj (i.e. <install root>\sap_bobj\setup\

But it is inside <install root>\setup\ (install root is 1 level above sap_bobj).

-Sid

[former_member201768]

Hi Siddharth,

Thanks for the immediate response.

Please find the path of packagestemp direcotry.

G:\Program Files (x86)\SAP BusinessObjects\setup\packagestemp

Thanks and Regards,

Murtaza Najmi

[Former Member]

Hi Murtaza,

I'm a little confused!

Is the system on a Windows or a Unix server?

The paths should be:

WINDOWS:     <install root>\SAP BusinessObjects\setup\packagestemp

LINUX/UNIX:   <install root>\setup\packages (root is 1 level above sap_bobj).

Also, if Windows, and if G: is the install drive, is G: a local drive or a shared/mounted drive?

-Sid

[former_member201768]

Hi Siddhartha,

it is windows server 2008 R2.

and G: Drive is a local drive.

and path is same which you have shown above
<install root>SAP BusinessObjects\setup\packagestemp

Thanks and Regards,

Murtaza Najmi

[Former Member]

Along with Pavan's suggestion, please also check <BO install root>\setup\packagestemp directory.

Are there any objects in this folder?

[former_member207735]

Can you see if

ServerIntelligence_Service_JavaSchedulingService_To_Install_dfo_frag.xml and

ServerIntelligence_Service_JavaSchedulingService_dfo.xml

are available or not?

Location: <BO_INSTALL_DIR>/sap_bobj/enterprise_xi40/packages

[CdnConnection]

Murtaza,

    Was this server ever working ?  Please provide more info?

- Was the Adaptive Job Server working before the upgrade ?

- What was you original BI 4.x version before the upgrade ?

- Did you move the BI4 install from another server?

- What OS are you running it on?

- Does the SIA work from CCM ?

Regards,

Ajay

[former_member201768]

Hi Ajay,

Thank you for replying.

Please find answers of your questions

1) No - Adaptive Job Server was not working before upgrade also

2)version BI 4.1 SPS4 before upgrade and then i upgraded it to BI4.1 SPS4 Patch1

3)No... i have not moved BI4 installation

4)we are running it on Winodows 2008 R2

5)yes SIA work from CCM

Thanks and Regards,

Murtaza Najmi

[CdnConnection]

Murtaza,

    Since you are running BI 4.1, try using the Config Wizard to split the APS.  The Wizard should help re-initialize the APS.  If you had problems with the APS prior to upgrade you may have other major issues with the existing install and may need to contact SAP Support.

Regards,

Ajay

[former_member201768]

Hi Ajay,

I tried it but it din't work.

i got this link for the issue but still issue is not resolved.

Thanks adn Regards,

Murtaza Najmi

[Former Member]

Hi Murtuza,

Just to confirm, did you replace the SAPJVM folder?

How its usually done is, stop SIA, backup the current sapjvm folder and copy the same from a working environment at the same patch level. Then start the SIA and test.

-Sid

[former_member201768]

Hi Siddhartha,

i have even tried that to replace SAP JVM with the latest, but it is not working

Thanks and Regards,

Murtaza Najmi

[Former Member]

Hi Murtuza,

You've attached excerpts from the .ncs trace. That might not help much.

The .glf log files would contain more relevant errors. You could try attaching the .glf file which contains traces from the TIME of the issue.

Is it correct that the server status is Running - Disabled?

Try to stop the server, does it go into the Stopped status?

Try to also create a new Adaptive Job Server (stop the original one before doing so). If and when created, does the new server run successfully?

-Sid

[former_member201768]

Hi Siddhartha,

Thanks for prompt reply.

i have cheeked with stopping the server and create new adaptive job server but it is not woking.

please find the log from GIF file

Server Intelligence Agent: server XXXXXX.AdaptiveJobServer has been started.

|0E476395D8054D07BEB5E4D6A83D058921|2015 01 02 09:54:13.922|+0000|Error| |==|E| |SIA_XXXXXX| 1380|  15|InfoStore Agent | ||||||||||||||||||||com.businessobjects.smartservers.log||Found orphaned CMS AfyQ54CyuAJEmqicmuGOH_s with CUID AfyQ54CyuAJEmqicmuGOH_s. This CMS does not belong to any Server Intelligence Agent.

|0E476395D8054D07BEB5E4D6A83D058922|2015 01 02 09:54:13.922|+0000|Error| |==|E| |SIA_XXXXXX| 1380|  15|InfoStore Agent | ||||||||||||||||||||com.businessobjects.smartservers.log||Server AfyQ54CyuAJEmqicmuGOH_s is missing its container.

|0E476395D8054D07BEB5E4D6A83D058923|2015 01 02 09:55:51.729|+0000|Information| |==| | |SIA_XXXXXX| 1380|  51|XXXXXX.AdaptiveJobServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||[Node Name: XXXXXX]

[User Name: XXXXXX$]

Server Intelligence Agent is requesting server XXXXXX.AdaptiveJobServer to terminate.

|0E476395D8054D07BEB5E4D6A83D058924|2015 01 02 09:55:56.768|+0000|Information| |==| | |SIA_XXXXXX| 1380|  52|XXXXXX.AdaptiveJobServer (Native Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||[Node Name: XXXXXX]

[User Name: XXXXXX$]

Server Intelligence Agent: server XXXXXX.AdaptiveJobServer stopped with exit code = 0 (0x0).

|0E476395D8054D07BEB5E4D6A83D058925|2015 01 02 09:55:58.453|+0000|Error| |==|E| |SIA_XXXXXX| 1380|  15|InfoStore Agent | ||||||||||||||||||||com.businessobjects.smartservers.log||Found orphaned CMS AVUL1qaQGVtJjQzPSwspjRM with CUID AVUL1qaQGVtJjQzPSwspjRM. This CMS does not belong to any Server Intelligence Agent.

Thanks and Regards,

Murtaza Najmi

[Former Member]

Do you get this error on the properties page of the CMS?

"This CMS does not belong to any Server Intelligence Agent."

Is this the CUID of your currently active CMS with name "nodename.CentralManagementServer"?

"AfyQ54CyuAJEmqicmuGOH_s"

In the core services category, do you find more than 1 servers of kind CMS?

[former_member201768]

Hi Siddharth,

i dint get any error on properties page.

and only one server of this is available in our system.

Thanks and Regards,

Murtaza Najmi

[DayaJha]

Hi Murtaza,

Error message from the log file is related to solution manager and not SAP Business Objects application.

Please refer the below KBA.

1849916 - Error : "NiPGetHostByName: '$SMDAgentHost' not found: getaddrinfo [ninti.c 895]" in the Central Management Server log file

https://service.sap.com/sap/support/notes/1849916

Thanks,

Daya Jha

[TammyPowlas]

Moved to BI platform space for faster response