on 01-01-2015 9:59 PM
Dear All
I have configured SLA's in Incident Management - Solman 7.1 SP08. It is working fine as per the service & response profile configured. Below is the org structure which is maintained in ppoma_crm.
XYZ Company
-----> Level 0
----> Support Team members of Level 0 ( Subject Matter Experts , Internal Team )
-----> Level 1
-----> Support Team Members of Level 1
------> Level 2
---- > Support Team Members of Level 2
------> Level 3 (SAP)
Incident raised from Satellite system are assigned automatically based on SAP component to the Level 0 team as per brf+ configuration. Since Level -0 constitutes team members of the Client itself , we don't want the SLA to be triggered. Is there a possibility , that once incident is assigned to Level 1 team , SLA are triggered/redetermined? We are not using Multilevel Categorization.
Please advice.
Regards
Urvish
Hi,
This is SAP business one system admin forum. Please find correct forum and repost above discussion to get quick assistance.
Close this threas here with helpful answer.
Thanks & Regards,
Nagarajan
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