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Former Member

Crystal Reports 2013 SP5 Not working

Alright, having an issue with Crystal Reports 2013 SP5 running on a Windows Server 2008R2 system.  I have gotten the program to install and it will open but when it does it stops and the only option I get is to close it down.  The error that comes up every time it starts is as follows:

Crystal Reports has stopped working

A problem has caused the program to stop working correctly.  Please close the program

Then it has a close program button and it closes the program. 


Any help would be appreciated.


Respectfully,


Dan Campbell

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3 Answers

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    Former Member
    Feb 03, 2015 at 03:05 PM

    I appreciate all the advise.  I have gotten the program installed and to the point where I am able to add a datasource.  The solution to the issue is currently unknown, but the situation was corrected when after reloading the box from scratch I attempted to install the Crystal Reports 2013 SP5.  It installed and started without issue.  It may have been something in the hardening which caused the issue.

    Dan

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    Former Member
    Jan 02, 2015 at 12:17 PM

    Hi,

    Try to enable Data Execution Prevention (DEP) settings to allow Crystal to launch for the following settings:

    1) Click Start > Run, > type sysdm.cpl, and then click OK.

    2) On the Advanced tab, under Performance, click Settings.

    3) On the Data Execution Prevention tab, click Turn on DEP for all programs and services except those I select > then click Add to add the CRW32.exe (You need to browse to the executable file)

    Please let me know If this works..

    Thanks,

    DJ

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    Former Member
    Jan 08, 2015 at 02:35 PM

    Hi Daniel,

    Please try this:

    1. Take the backup of the files start.html and offlinestart.html from the location: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Start Page\en

    2. Rename the original file start.html to start_old.html and rename the original file offlinestart.html to start.html (This will prevent Crystal Reports to connect to the internet)

    3. Launch Crystal Reports designer.

    Thanks,

    Nilesh

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