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Former Member

Change user status in support notification

Hi All,

Using Bapi BAPI_NOTIFICATION_CREATE i have created a program to mass upload support tickets in SOLMAN system.

I am able to create support tickets but user status is always NEW. I need to change the user status from New to CLOSED or WORK IN PROGRESS or ASSIGNED.

Please guide.

Regards,

Gopi.

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2 Answers

  • Jan 01, 2015 at 07:10 AM

    Hi,

    Are you saying there are no other NOTIFICATION BAPI's except CREATE?

    I assume you have looked?

    cheers

    Paul

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    • Hi,

      I had a look and you are correct - that's a shame! However, I see that BAPI_NOTIFICATION_CREATE calls fm DNO_OW_CREATE_NOTIFICATION.

      In the same function group, you can find fm DNO_OW_SAP_CHANGE_NOTIFICATION, which has parameters I_VRGNG and I_STATUS. Do a where-used and you will see how examples on how to call it.

      good luck

      Paul

  • Jan 05, 2015 at 04:19 AM

    USE 'BAPI_ISUSMNOTIF_USERSTATUSSET'

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    • Former Member Jimmy Chan

      Hi Jimmy,

      This FM is not avaiable in SOLMAN system.

      Component version : SAP EHP 1 for SAP Solution Manager 7.0

      Regards,

      Gopinathan.A