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Portal role navigation search - no suggestions found sometimes


I am facing an issue with Portal role navigation search in SAP Portal CE7.3 EHP1 SPS9.

Sometimes, no search suggestions are seen and sometimes all search suggestions are seen. (screenshot nav-search-no-suggestions)

We have raised on OSS message for the same.

They has asked to delete all indexes inside sys admin > km > index admin and recreate them.

I have deleted & recreated all indexes including 'portal roles search index' whose data source is 'km > pcd" folder. But same issue persists.

I even tried reindexing navigation search provider inside sys admin > provider config.

All reindexing completes without any issues but no suggestions are seen.

However, I noticed that when I click on 'SAP KM Search" option in search result dropdown, it opens a popup window and there, I can see all matching navigation nodes (screenshot ''sap-km-search-results-poppedup-window).

Could anyone please let me know why this is happening and how to fix this?

Thanks & Regards,


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1 Answer

  • Posted on Jan 13, 2015 at 10:35 AM

    Hi Amey,

    Please check note 2035235 - 'Indexing or execute Cache Preloader throws Exception to traces'. Reindex again and check default trace files to see if the exception mentioned in the note is thrown, if it is then apply the patch for your version.

    Thanks and regards,


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