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Where's my stuff?

Ordered software from the sap.com store, got an "order in progress" email at 8:55 AM, now it's 2:55 PM, the amount has hit Visa... but where's my stuff?


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SAP Store Customer Information

Order submitted to SAP


Dear Breck Carter,

Thank you for your order, which is under review and will be processed as quickly as possible.

Please note that the transaction will only be completed and the contract concluded once SAP has granted you access to the software and an order confirmation has been e-mailed to you.

Until then, if any issue arises regarding the processing of your order, SAP reserves the right to cancel the transaction and you will be notified accordingly.

Should you have further questions regarding your order, please contact the SAP Store team.

The items in your cart have the following order numbers:

xxx

Thank you for choosing SAP,

Your SAP Store team

This is an automatically-generated email, please do not reply.

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2 Answers

  • Best Answer
    Jan 02, 2015 at 02:41 PM

    Three days have passed, where's my stuff?

    Breck

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    • Hello Breck,

      I followed up with your request and I was informed that the matter has been resolved. If that's correct, please mark this question and answered.

      Thank you


  • Dec 30, 2014 at 08:01 PM

    Have you logged into service marketplace to see if it is there?

    If not, I would suggest using the "contact" link in your order confirmation e-mail or the "support" link from the banner of the SAP Store site.

    --Jason

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