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Former Member

Search Reference document UI not showing up during complaint creation

Hello Gurus,

I am trying to create a Follow Up Complaint from a service request, but when I select my follow up complaint transaction type I am directly navigated to Complaint creation overview page Instead my requirement is I should be navigated to "Search Reference document" UI screen because we wanted to search for ERP Sales Transaction to add items into CRM Complaints.

I know that it can be achieved from Item assignment block of Complaint transaction but I wanted to the ERP Sales order Search option available.

for the same Complaint transaction type when I try to create it by clicking on work center "Complaint", I get the "Search Reference document" UI Screen, I want similar screen when I create the complaint as follow up to CRM Service Request as well.

how do I achieve this?



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1 Answer

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    Former Member
    Dec 31, 2014 at 05:50 AM

    Hi Chandu,

    Explore the BADI - CRM_COPY_BADI_EXTERN.



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    • Former Member Former Member

      Hi Robin,

      Run update program RPR_ABAP_SOURCE_SCAN in ECC for your document and status.

      Usually , It will update the F4 help of ECC relevant documents in CRM.It looks like you also querying the same.