CRM User time out issue

[Former Member]

Hi All,

I have a requirment to display a popup message before crm session expires due to inactivity..Our session time out time is set to 60 min..I need to display message before 30 min if the user is ideal on that session..

I tried the option of applying the OSS message 1877120. I did the manual steps and applied the OSS message and set the parameter (CRM 7.0 EHP1)

but I am not getting any popup even though session reached to maximum logout time..any idea on this..?

I also noticed below link..to write the code..

But I would like to check is there any way to resolve this issue using any OSS message..

I appreciate your help on this.

Thanks,

Sara.

[former_member477993 · Accepted solution]

Hi Sara,

We developed the feature for the session time out notification. Here is the list of notes to implement in this order:

1- 2092893 - Session Time Out Notification

2- 2096030 - Session Time Out Enhancement

3- 2098586 - fixes side effects of note 2097954 - OTR text length

For the third note ( 2098586 ) although it mentions note 2097954, you do not need to implement it.

Furthermore, when you do the post manual implementation for note 1 (2092893), refer to the third note to enter the correct text length before running the report.

At the end, you only need to implement note 1 and 2, however in note 1 you need to enter the text length as described in note 3.

In note 1, there is a screenshot on how this feature looks like.

Best regards,

Ralph

[Former Member · Accepted solution]

Thanks Ralph Sawaya,

I guess these notes will applicable only for 731 and higher level support packs..our CRM system is 701...

Thanks,

Sara.

[Former Member]

Hi Ralph,

We Implemented SAP Notes: 2092893, 2096030, 2097954 and 2098586 as per the instruction in SAP Note 2119701 and did all config, still we are not getting this feature. May I know is there any service activation required to get this.

Regards,

Venkata Jaya Ramarao.V

[former_member477993]

Hi Venkata,

Did you make as well sure that the browser is not in quirks mode? As you can see in this thread some people reported not being able use this feature in that mode.

Regards,

Ralph

[h_trompeter]

Hi Sara,
hi Ralph,

thank you for your responses. Today I've double-checked all points that you've mentioned. Without result...
Some debugging gave me the hint: In crmuifSessionTimeout.js I found the reason, why I can't see the timeout. We are using the IE 10 but unfortunately in compatibility mode. Due to this reason, the timer doesn't get displayed. I deactivated the compatibility mode and the session timer gets displayed!

Thank you for your support!

@Ralph: That's a great feature that you've developed! Thank you so much!

Regards
Holger

[h_trompeter]

Hi Sara,

I'm facing the same problem concerning the note 2092893.

I've implemented the note and added the paramters to the profile, but neither a session time is displayed nor a popup comes up.

Did you find a solution for this?

Regards

Holger

[former_member477993]

Hi Holger,

I'm the main developer of this feature.

If the note got implemented correctly, the first thing that comes to my mind when you do not see this functionality working is mainly because you did not assign the parameters to the right profile. to check the right profile and assign the params:

1- WCF_CUST->Define Business Role, select your business role and double click "Assign Function Profile" on the left side column. Under column name "Assign Profile ID", look for value PARAMETERS and for this record take note of the value for column "Profile Value".

2- WCF_CUST -> Technical Role Definition-> Define Parameters, for the value that you took note of in section 1-, select it and double click "Parameter Assignment". You should add you parameters there.

Hope that helps

Ralph

[Former Member]

Hi Holger,

Also check another setting on internet explorer as mentioned below.

Go to Internet explorer Tools->Popup blocker->Popup blocker settings-->Blocking level->  set the parameter value as Low:Allow pop-up from secure sites.

Let me know if this works for you.

Thanks,

Sara.

[dhruv_mehta]

Dear Ralph,

Thanks a lot for this Cool feature! We really appreciate your efforts.. This feature works fine with Business Role with CRM Web Client but it is not working for IC Enabled business Roles.. I implemented note 1877120.. As suggested in note 2092893... But still no clock is getting appeared for IC.... Is there something I am missing in settings..

And I think this thing is working for CRM Web client so I think browser settings are fine

I am very keen to get this feature as we have a long list of tickets for this from our users I hope to get it fixed please help!

and thanks again for ur efforts they are truly remarkable

[former_member477993]

Hello Dhurvin,

As you can see that note 2092893 clearly states that this feature is not available for IC business roles.

The main reason why it does not include IC is that IC comes on top of our framework and it is their responsibility to integrate it. As you may know that with IC business roles you can open multiple sessions which makes the logic more complicated.

Unfortunately note 1877120 does not have the clock session, it is just the popup notification.

Hope that helps,

Ralph

[dhruv_mehta]

Hi Ralph,

Thanks a lot for information ...  yes i checked that this feature is not available for IC... but i think (personally) that this feature can be highest used for the IC role.. and to be very frank we dont have the multi session scenario in our system so it should be feasible to implement this note by some manual changes!

Btw even the pop up notification is not working for the IC Related roles in my system..

Thanks again for the help! looking forward to see this feature in IC as well..

Regards,

Dhruvin

[former_member477993]

Hi Dhurvin,

After reading your comment I though oh yeah the clock can be added there easily as well...but then after careful thought I found a leak.

In the IC note  the session popup refreshes on page reload only. On the non IC note (my note), it takes into consideration as well ajax calls. We have to keep in mind to keep both the clock and the popup in Sync...

It is then for the IC team to take care of it.

Hope It's clear.

Ralph

[dhruv_mehta]

Technically , I have checked that in .JS file crmuifSessionTimeout.js you have declared the condition for the profile type....

if the condition would not be there i think that clock could be displayed in the all profile type

I seriously want this feature available in IC

[dhruv_mehta]

it would be very great of you if u can help me achieve this feature manually...by coding or so

[former_member477993]

Hi Dhurvin,

Again as I said it is not that straightforward. The way it happened is first IC developed this feature for only the IC business roles.

It wasn't until afterward that we developed this feature for the WEBCUIF framework.

I did have some talks with IC team and explained them how the feature works so that that use our code to overwrite the one they currently have, as both popups have different look and feel.

I'm not sure when they will go for it.

On the other hand I will keep this in mind, I might end up doing the IC work by going through their code and integrate mine in IC...but I don't see this happening before 4-6 months. I will keep you posted.

Regards,

Ralph

[dhruv_mehta]

Dear Ralph,

Thanks a lot for the information .... I will also look forward for your answer and I will bookmark this page sothat I can know when to implement this feature in IC.

Again Thank you a lot for the efforts u provided it is remarkable,.

Regards,

Dhruvin

[dhruv_mehta]

Hi Ralph,

Hope you are doing great!

Is there any new note released for the clock to be enabled in IC Specific role?

Regards,

Dhruvin

[former_member477993]

Hi Dhruvin,

The feature is not yet there and honestly I can't promise anything at this stage.

I will raise the issue to my responsible and see what can be done. It will surely be a great feature for IC but I do not work with that team.

Regards,

Ralph