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CRM User time out issue

Hi All,

I have a requirment to display a popup message before crm session expires due to inactivity..Our session time out time is set to 60 min..I need to display message before 30 min if the user is ideal on that session..

I tried the option of applying the OSS message 1877120. I did the manual steps and applied the OSS message and set the parameter (CRM 7.0 EHP1)

but I am not getting any popup even though session reached to maximum logout time..any idea on this..?

I also noticed below link..to write the code..

Session Time out warning message on UI

But I would like to check is there any way to resolve this issue using any OSS message..

I appreciate your help on this.

Thanks,

Sara.

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4 Answers

  • Best Answer
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    Former Member
    Dec 29, 2014 at 09:15 PM

    Hi Sara,

    We developed the feature for the session time out notification. Here is the list of notes to implement in this order:

    1- 2092893 - Session Time Out Notification

    2- 2096030 - Session Time Out Enhancement

    3- 2098586 - fixes side effects of note 2097954 - OTR text length

    For the third note ( 2098586 ) although it mentions note 2097954, you do not need to implement it.

    Furthermore, when you do the post manual implementation for note 1 (2092893), refer to the third note to enter the correct text length before running the report.

    At the end, you only need to implement note 1 and 2, however in note 1 you need to enter the text length as described in note 3.

    In note 1, there is a screenshot on how this feature looks like.

    Best regards,

    Ralph

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  • Feb 20, 2015 at 07:12 AM

    Hi Sara,

    I'm facing the same problem concerning the note 2092893.

    I've implemented the note and added the paramters to the profile, but neither a session time is displayed nor a popup comes up.

    Did you find a solution for this?

    Regards

    Holger

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    • Former Member Dhruvin Mehta

      Hi Dhruvin,

      The feature is not yet there and honestly I can't promise anything at this stage.

      I will raise the issue to my responsible and see what can be done. It will surely be a great feature for IC but I do not work with that team.

      Regards,

      Ralph

  • Feb 23, 2015 at 12:12 PM

    Hi Sara,
    hi Ralph,


    thank you for your responses. Today I've double-checked all points that you've mentioned. Without result...
    Some debugging gave me the hint: In crmuifSessionTimeout.js I found the reason, why I can't see the timeout. We are using the IE 10 but unfortunately in compatibility mode. Due to this reason, the timer doesn't get displayed. I deactivated the compatibility mode and the session timer gets displayed!

    Thank you for your support!

    @Ralph: That's a great feature that you've developed! Thank you so much!

    Regards
    Holger

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    Former Member
    Jun 18, 2015 at 06:51 PM

    Hi Ralph,

    We Implemented SAP Notes: 2092893, 2096030, 2097954 and 2098586 as per the instruction in SAP Note 2119701 and did all config, still we are not getting this feature. May I know is there any service activation required to get this.

    Regards,

    Venkata Jaya Ramarao.V

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    • Former Member


      Hi Venkata,

      Did you make as well sure that the browser is not in quirks mode? As you can see in this thread some people reported not being able use this feature in that mode.

      Regards,

      Ralph